Job Description

Job Overview

We are seeking an

experienced, highly organised, proactive, and hands-on warehouse manager

to oversee our daily warehouse operations and take responsibility for a very busy operation in Washington, County Durham. The warehouse processes large volumes of

charity collection bags

from households across the Northeast, collected through our long-standing and respected contract with the

Great North Air Ambulance Service

.

This is a

labour-intensive and fast-moving environment

that requires strong leadership, excellent organisational skills, and the ability to maintain high-quality standards while overseeing a wide range of stock categories. The successful candidate will be responsible for managing inventory, supervising staff, and ensuring the efficient flow of goods through the supply chain.

This role requires a strong understanding of logistics, warehouse management systems, and process optimisation to support continuous improvement initiatives. The Warehouse Manager will play a pivotal role in maintaining safety standards, improving operational efficiency, and ensuring customer satisfaction.

About the Role

The warehouse handles:

Charity clothing collection bags Bric-a-brac, household goods, books, DVDs, and mixed donated items Up to

2 million charity bags

held in stock for distribution to collectors nationwide Large volumes of clothing bales and boxed items for resale, loaded onto trucks or sea containers Goods sold by

weight

in significant quantities
The successful candidate will be responsible for

streamlining processes

,

improving organisation

, and ensuring all items are processed efficiently, safely, and to a high standard of quality.

Key Responsibilities:

Operations & Organisation

Manage the daily operation of a busy, labour-intensive warehouse. Oversee intake, sorting, processing, and storage of mixed donated items. Maintain an orderly workflow to ensure items are processed efficiently. Use forklift equipment to move bales and heavy stock safely.

Quality Control

Ensure all goods meet strict quality standards before being sold. Implement and maintain quality-checking procedures. Prevent damaged or unsuitable items from entering outbound loads.

Stock & Record-Keeping

Keep accurate stock records, including clothing bales, bric-a-brac, and distribution bags. Monitor warehouse inventory levels and report shortages or oversupply. Maintain documentation for outbound loads (trucks/sea containers) and weights.

Leadership & Team Management

Motivate, organise, and supervise the warehouse team. Allocate daily tasks and monitor productivity. Ensure health & safety standards and warehouse procedures are followed.

Customer & Supplier Coordination

Liaise with customers, drivers, suppliers, and charity partners as required. Ensure timely loading/unloading of high-volume shipments. Supervise warehouse staff, providing leadership, training, and performance evaluations to foster a productive team environment. Implement process improvements aimed at increasing efficiency, reducing waste, and enhancing safety standards. Manage forklift operations and ensure compliance with health and safety regulations. Lead continuous improvement initiatives by analysing workflows and introducing best practices in logistics and supply chain management.

About You

We are looking for someone who is:

Experienced in warehouse management

within a high-volume or complex environment

Highly organised

, efficient, and able to bring structure to chaotic workflows

Quality-focused

with great attention to detail

Proactive and intelligent

in problem-solving Skilled in managing people and creating a productive, positive work environment Comfortable using record-keeping systems and maintaining paperwork Able to operate or supervise forklift operations (licence a bonus)
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Free parking On-site parking Sick pay
Work Location: In person