Job Description

Pick and Pack Warehouse Operative (SW19 2QA) | Full-Time | Monday - Friday

Salary:

25,000 - 28,000 plus overtime

Additional Benefits Available

Wellbeing Cash Plan

25 Days Holiday + Bank Holidays

Department:

Operations

Reporting to:

Pick and Pack Manager

Dotted Line to:

Senior Operations Manager

Direct Reports:

None

Support the Preparation That Powers the Show

Whitespace Group is looking for a hands-on, detail-driven

Pick and Pack Warehouse Operative

to play a vital role in the preparation, accuracy, and readiness of our exhibition equipment. Working under the Pick and Pack Manager, and occasionally leading the team independently, you will ensure that all equipment is reviewed, packed, tracked, and delivered to meet the highest industry standards.

About Us

Whitespace Group is an award-winning exhibition design and production company based in South-West London. We create impactful custom and modular stands for events across the UK and worldwide. From creative concept to show-ready installation, our operational excellence is key to every project's success -- and the Pick and Pack team makes it all happen behind the scenes.

Role Overview

As

Pick and Pack Warehouse Operative,

you are a critical link in ensuring our exhibition builds are equipped with everything they need. You will review CADs and Job Packs, check for completeness, and prepare all components for transport. The role demands sharp attention to detail, solid communication, and the ability to manage workstreams when the Pick and Pack Manager is unavailable. This is a collaborative, active role working closely with Project Managers, Designers, and the Warehouse Team.

Key Responsibilities

Operational Support & Team Coordination

Support daily operations by working closely with the Pick and Pack Manager and Warehouse Manager to prioritise and complete upcoming job preparations.

Project Review & Job Preparation

Review CADs and Job Packs to ensure all required elements are listed, prepared, and flagged if missing. Liaise with the Design and Stand Build Teams to clarify specifications, especially where complexities exist. Determine optimal packing approaches (e.g., upright trolleys, flat trolleys, pallets) in collaboration with the Operations Manager.

Hands-On Picking & Packing

Accurately pick and pack all component parts and stand elements for each job. Pre-build specific items and test materials (e.g., fabrics) when necessary. Ensure correct return of equipment post-event, inspecting for damage and maintaining quality control.

System Updates & Process Management

Maintain live updates within FileMaker on job status, packing progress, and stock availability. Keep all packing and storage areas organised, tidy, and compliant with safety standards. Monitor consumables and stock levels, and assist in reordering as required.

Cross-Functional Collaboration

Work with the Graphics and Production Manager, Custom Workshop team, and Warehouse to coordinate all job elements. Ensure all stand materials and visual components are loaded and ready in line with deadlines. Communicate effectively with Project Managers regarding delivery status and any issues affecting readiness.

Additional Responsibilities

Contribute to improvement initiatives focused on increasing efficiency and reducing packing errors. Promote best practices in quality control, cleanliness, and operational communication. Uphold health and safety standards across the Pick and Pack area. Support company-wide objectives related to ISO 9001 and 14001 standards.

Education and Experience

Education:

GCSEs or equivalent in English and Maths required. Vocational training or qualifications in warehouse/logistics preferred.

Experience:

1-2+ years of experience in a warehouse, logistics, or event environment. Proven ability to follow and interpret CADs and technical job documentation. Previous exposure to team coordination or supervisory responsibilities is an advantage.

Competencies

Attention to Detail

- Accurately checks every element of a job pack and component list.

Initiative

- Takes ownership of assigned jobs and steps up when leadership is needed.

Organisational Skills

- Keeps workspace and job tracking systems clear and up to date.

Collaboration

- Communicates well across departments and supports team cohesion.

Problem-Solving

- Acts quickly and calmly when faced with missing or damaged items.

Team Support

- Willing to coach, train, and uplift team members in their daily roles.

Adaptability

- Comfortable shifting between support and leadership depending on the situation.

Health & Safety Focus

- Consistently upholds safety and cleanliness protocols.

Client-First Thinking

- Understands how accurate prep impacts live delivery and client success.

Key Performance Indicators (KPIs)

Pick List Accuracy:

99%+ accuracy across all job packs reviewed and prepared.

Stock Management:

Stock issues flagged and escalated within 24 hours of identification.

Team Readiness:

Zero disruption to projects during Pick and Pack Manager absence.

FileMaker Compliance:

All status updates completed in real time.

Housekeeping Standards:

Weekly audits show tidy, safe, and operationally sound prep areas.

Project Prep Timeliness:

100% of jobs ready and loaded to bay deadlines.

Working Conditions

Hours:

Monday to Friday, 08:30-17:00, based in SW19 2QA.

Physical Demands:

Standing, walking, lifting moderate items, occasional use of handling tools.

Environment:

Fast-paced warehouse setting with tight project timelines and frequent collaboration.

Flexibility:

Some overtime or weekend work during peak event periods.

Safety Focus:

Full compliance with Fire Safety and Health & Safety protocols required.

How to Apply

Introduce yourself by emailing careers@skylinewhitespace.com include a copy or your CV.

No recruitment agencies, please.

At Whitespace Group, we believe in building a workplace that works for everyone.
We're proud to be a

2025 Circle Back Employer

, a

London Living Wage Employer

, and the winner of

Best Employer at the Merton Business Awards

.

Based in South-West London, we're committed to fostering a diverse and inclusive culture where individual perspectives are valued and everyone feels respected, supported, and empowered to thrive.
We welcome applications from candidates of all backgrounds, experiences, and identities - because difference makes us stronger.

Job Type: Full-time

Pay: 24,500.00-28,000.00 per year

Benefits:

Company events Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person