Job Description

About the Role

This is an exciting opportunity to join North Wales Raw Feeds as our Warehouse & Retail Operations Manager. You will play a critical role in overseeing the daily operations of both our warehouse facility and retail store, while also supporting our online customer service operations. Your goal is to ensure a smooth, efficient, and customer-focused experience across all channels -- in person and online.

As part of a small, family-run team, this is a hands-on role ideal for someone with strong leadership skills, excellent organisational ability, and a flexible, team-first attitude. We're looking for a reliable all-rounder who can adapt to changing priorities, work well under pressure, and isn't afraid to get stuck in.

Key ResponsibilitiesWarehouse Operations

Supervise, lead, and support a team of warehouse staff Enforce punctual clocking in/out and manage break times effectively Assign and oversee daily warehouse tasks, focusing on fast, accurate order fulfilment Print orders, generate shipping labels, and arrange suitable substitutions when needed Operate in walk-in freezers, including stock checks and picking orders Log batch numbers, freezer temperatures, and stock movements into internal systems Maintain a clean and safe warehouse environment, including recycling, general housekeeping, and equipment checks Oversee goods in and out: unload deliveries, check against purchase orders, report discrepancies Conduct regular stock counts and reconcile with back-office records Load and prepare outgoing courier orders, ensuring secure packaging and labelling (up to 30kg per box)

Retail Store Operations

Oversee the smooth running of the retail shop during opening hours Ensure shelves are fully stocked and product displays are clean and organised Assist customers with product selection and enquiries, providing excellent service Coordinate in-store order collections and liaise with warehouse staff for timely preparation Support retail promotions, new product launches, and in-store merchandising Help train and support new or junior shop staff as needed

Online Customer Services

Monitor and respond to customer enquiries via email and social media Process online requests, address order issues, and offer practical solutions to customer concerns Handle order amendments, substitutions, and delivery-related queries Maintain a friendly, helpful, and professional tone in all communications Liaise with warehouse and admin teams to ensure accurate, timely responses and follow-ups

Facility & Team Oversight

Act as a

key holder

during contracted hours: open/lock up the premises, set the alarm, and ensure site security Be the first point of contact for alarm callouts (details registered with our security provider) Ensure all team members adhere to health & safety guidelines across warehouse and retail areas Foster a positive, respectful, and collaborative team culture

Key Skills & Competencies Leadership & Communication

Proven ability to lead and motivate a small team Clear, confident, and professional communicator Able to delegate effectively and follow up on task completion

Organisation & Time Management

Highly organised and proactive planner Strong multitasker able to manage warehouse, retail, and customer service duties simultaneously Detail-oriented -- especially with stock, orders, and record keeping

Customer Service

Friendly, professional, and supportive in-store and online Comfortable using email and social platforms for customer service Focused on problem-solving and delivering excellent service

Operational Efficiency

Proactive in identifying workflow or layout improvements Able to adapt quickly to changes and offer flexible support where needed Comfortable working in cold environments (walk-in freezers) as part of the daily routine

Other Requirements

Full, valid UK driving licence Proof of right to work in the UK Satisfactory references will be required Physical capability to lift and move boxes (up to 30kg) Comfortable working in cold environments and supporting team-wide tasks as needed

Equal Opportunities

At North Wales Raw Feeds, we are committed to equality, diversity, and inclusion. If you need any adjustments to take part in our recruitment process -- either in person or virtually -- please let us know and we'll be happy to accommodate.

Job Types: Full-time, Permanent

Pay: 24,375.00-27,300.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 26/06/2025
Reference ID: WROM01