Job Description

We have an exciting new opportunity working as a Warehouse Shift Manager in our Letchworth Service Centre. In this role you will plan and expedite the effective and efficient control of the warehouse, receipt and despatch operations (i.e. pick, pack, despatch activities, inbound activities and returns, but not physical distribution) within in a shift environment in line with budgetary targets and within corporate guidelines.
Working hours for this role are: 8.00am to 4.00pm Monday to Friday (TBC).Key accountabilities for this role will include:

• Ensure that labour cost of warehouse activities as described in the budget template fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms
• Ensure compliance to contractual requirements through the achievement of specific KPIs
• Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels
• Align and maintain the outbound delivery schedule with the transportation schedule
• Prioritise out of stocks throughout the inbound process
• Ensure put away and replenishment schedules are in line with production needs
• Manage the reverse logistics process (customer returns) within agreed rules and timescales Enforces special handling procedures for HazChems, Controlled Drugs and temperature controlled items
• Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded
• Implement warehouse optimisation activities as directed by the Warehouse Operations Manager to reduce warehouse costs and maximise productivity; monitors performance against agreed targets and re-adjusts plans for continuous improvement
• Prepare and maintain a staffing plan ensuring properly trained cover for holidays, sickness and absence
• Investigate customer services issues, provides prompt feedback and implement remedial actions to prevent similar issues
• Maintain all inventory management procedures related to Goods in and out processes in line with company guidelines
• Ensure the department meets all Health & Safety requirements and Direct Reports are aware of their responsibilities
• Ensure compliance to standard operating procedures
• Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
• Provide coaching and guidance to colleagues in areas of responsibility
• Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement

We would value the following attributes:

• Experience of managing managers as direct reports
• Proven ability to engage and motivate the teams within the fast paced and demanding environment;
• Experience in operating in a highly regulated environment;
• Ability to build strong and effective relationships across departments;
• Proven ability to manage conflicting priorities

In return we will offer you a competitive salary and generous benefits package.Job Type: PermanentBenefits:

• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Warehouse management: 3 years (preferred)