Job Description

Who is DHL Global Forwarding?

DHL Global Forwarding

(DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we've shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we're committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder
(CIF).

Our Values

Every day we are guided by our values:

Passion

,

Entrepreneurship

,

Excellence

and

Teamwork

.
We are extremely passionate about our people and what we do, which is why

DHL Global Forwarding

is recognised as a

Top Employer

and a

Great Place to Work

, because we are specialists in providing

Excellence, Simply Delivered

.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview

The Warehouse Supervisor oversees the daily operations of the warehouse within a freight forwarding environment, ensuring full compliance with MHRA (Medicines and Healthcare products Regulatory Agency) and Good Distribution Practice (GDP) guidelines. This role is critical in ensuring life science and pharmaceutical shipments are handled, stored, and distributed in accordance with regulatory standards and company procedures. The position also focuses on staff supervision, operational efficiency, safety, and service excellence.

Key Responsibilities:

Operational Control

Supervise and coordinate daily warehouse activities, including inbound and outbound shipments, storage, and dispatch of life science products. Ensure all handling and storage procedures align with GDP, MHRA regulations, and internal quality standards. Maintain traceability for all temperature-sensitive shipments, escalating any deviations per Standard Operating Procedures (SOPs). Oversee goods receipt, segregation, and put-away processes to ensure proper product handling and inventory accuracy. Ensure all temperature monitoring, packaging, and handling equipment is calibrated and functioning within specifications. Maintain a clean, organized, and secure warehouse environment at all times.

Compliance & Quality

Implement and uphold GDP-compliant processes for the storage, picking, packing, and dispatch of temperature-controlled and time-critical shipments. Ensure adherence to MHRA licence requirements, including proper documentation, audit readiness, and record retention. Conduct internal inspections and support preparations for MHRA, QA, RP and customer audits. Investigate non-conformances, deviations, and temperature excursions; initiate corrective actions promptly. Collaborate with the Quality team to maintain up-to-date SOPs, work instructions, and training records across all warehouse functions.

Staff Supervision & Development

Lead, manage, and motivate a team of warehouse operatives, ensuring adequate staffing levels across all shifts. Conduct regular staff performance reviews, provide training, and support ongoing development to maintain GDP compliance and operational efficiency. Enforce adherence to site security, health & safety (H&S), and GDP policies. Manage access controls for restricted areas and ensure only authorized personnel handle regulated products. Foster a culture of accountability, safety, and continuous improvement within the team.

Safety & Security

Ensure a safe working environment in compliance with legal requirements and company H&S procedures. Perform routine safety checks; enforce the correct use of PPE and manual handling practices. Support the Site Security Nominee by managing visitor controls, warehouse access, and incident reporting protocols.

Communication & Coordination

Coordinate closely with Operations, Quality, Customer Service, and Transport teams to ensure efficient and compliant shipment handling. Communicate proactively with customers and agents to resolve delays, discrepancies, or temperature-related issues. Support the Warehouse Manager in KPI reporting, resource planning, and continuous improvement initiatives.

Skills and Experience:

Proven history of management skills Customer service focus Good Administrative skills Results driven and good attention to details Good written and spoken English Good interpersonal skills Able to prioritise and perform under pressure A level education or broad GCSE level education and previous management history (would be desirable)

Benefits:

A competitive salary Generous holiday entitlement Pension scheme which includes life assurance Access to professional employee assistance and wellbeing programme A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN:

Mon - Fri / 0900-1700

REPORTS TO:

Warehouse Manager

Please note:

Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

What's Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.

DHLis the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment - to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions - and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.