Job Description

At Arkay Windows, we've proudly led the field in premium window and door fabrication for over 50 years. Known for our dedication to quality and exceptional customer service, we support some of the UK's largest retailers, contractors, and commercial installers. We're expanding, and now we're on the lookout for a proactive and energetic Warehouse/Administrative Assistant to join our vibrant team. If you thrive in a busy, customer-first environment and enjoy variety in your day, this could be the opportunity for you!

The Role:

As a Warehouse/Administrative Assistant at Arkay, you'll provide a crucial link between our office, customers, and warehouse operations. This varied position offers a blend of customer-facing duties, back-office admin, and hands-on support in the warehouse. You'll play a key part in ensuring orders are processed smoothly, deliveries are accurate, and customer expectations are exceeded.

What You'll Do:

Document Preparation:

Print delivery notes and organise folders, ensuring data accuracy across all relevant IT systems.

Customer & Supplier Support:

Handle incoming calls, respond to customer and supplier queries, and escalate issues where necessary.

Front Desk Interaction:

Welcome walk-in customers, assist with enquiries, and resolve issues--occasionally retrieving products directly from the warehouse.

Relationship Management:

Build and nurture positive relationships with customers and suppliers, offering a friendly and approachable service.

Order Communication:

Provide customers with timely updates regarding the status of their orders.

Record Keeping:

Maintain accurate and up-to-date customer records across internal systems.

Delivery Assistance:

Support the loading and unloading of glass and window products, ensuring safe handling during dispatch.

Product Quality Check:

Inspect goods for damage before delivery and promptly report any issues to the line manager.

Goods Verification:

Cross-check deliveries against documentation and report discrepancies as needed.

Stock Organisation:

Categorise and store stock--specifically glass and window items--neatly and logically for easy retrieval.

Company Representation:

Uphold a positive image of the Arkay brand at all times in both customer and supplier interactions.

What You Bring:

Physical Readiness:

A good level of physical fitness is essential due to the manual handling requirements of the role.

Technical Proficiency:

Comfortable using computers and IT systems to manage orders, print documents, and update records.

Clear Communication:

Strong spoken English and confident verbal communication skills.

Autonomy & Initiative:

Capable of working independently and making minor decisions with minimal supervision.

Attention to Detail:

Highly organised, with a meticulous eye for accuracy and completeness.

Flexibility:

Willingness to support different functions across the role, adapt to changing priorities, and multitask as needed.

Eligibility:

Applicants must be currently residing in the UK and eligible to work here. We are unable to consider overseas applications.

Location:

Based in our Wood Green site.

Ready to take the next step in your career?

Join a company where every day brings something new, your contributions truly matter, and customer satisfaction is the top priority. Apply today and be part of the Arkay Windows success story.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Casual dress Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Language:

English (required)
Work Location: In person