Job Description

We are looking for a Warehouse/Logistics Coordinator to work onsite at our Hemel Hempstead office. You will be responsible for overseeing and coordinating the movement of IT equipment and associated materials. This includes verifying warranty calls and managing the complete lifecycle of warranty parts, encompassing supply, return, and credit processes.
Job title: Warehouse/Logistics Operative
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A key aspect of the role involves managing chargeable calls, ensuring that all applicable charges are accurately applied and recovered.
What we are looking for:

• Proven experience in logistics coordination or a similar role.
• Strong organisational and time-management skills.
• Excellent communication skills (verbal and written).
• Ability to work under pressure and meet deadlines.
• Proficiency in MS Office primarily Excel and familiarity with logistics systems.
• Knowledge of IT hardware and peripherals.
• Experience working in a fast-paced technology environment.
• Knowledge of SAP is desirable

The position requires effective communication with both internal teams and external customers to diagnose reported issues and provide the most appropriate solutions. Strong interpersonal skills and the ability to work under pressure are essential to ensure calls are assessed and resolved promptly and efficiently.
What you'll be doing:

• Order Management: Process and track orders for IT hardware and peripherals, ensuring accurate documentation and timely fulfilment.
• Scheduling & Coordination: Liaise with resource schedulers, couriers, and field teams to ensure smooth delivery of equipment and services.
• Inventory Control: Monitor stock levels, manage internal stock requests, and coordinate with suppliers for replenishment when required.
• Compliance & Documentation: Maintain accurate records of shipments, deliveries, and returns in line with company processes.
• Customer Support: Act as a point of contact for queries related to logistics and delivery, providing clear and timely updates.
• Continuous Improvement: Identify opportunities to streamline processes and improve efficiency within the logistics function.
• Shipping: Support the dispatch of customer hardware through the warehouse, ensuring accuracy and timely delivery.
• Microsoft O365: Advanced proficiency in Excel and experienced in utilising a range of enterprise systems, including SAP.

About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across 8 countries, Capita's 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
Check out our website for more information
What's in it for you?

• 23 days' annual leave rising to 27 days holiday in time with the opportunity to buy extra leave
• company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth -- offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
? Customer first, always???? Fearless innovation?? Achieve together?? Everyone is valued
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Hemel Hempstead
, United Kingdom
Time Type: Full time
Contract Type: Permanent

Skills Required