Job Description

About Us:

Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service.

A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities.

We operate 3 franchise dealerships across Shropshire representing 3 manufacturers' car, and van brands.

Position:

We are currently seeking a highly organised and detail-oriented Warranty Administrator to join our team. As a Warranty Administrator you will ensure that the warranty process is maintained in accordance with the requirements of the franchises that the Furrows Group represents.

Responsibilities:

Review the claims submitted by each dealership location. Ensure the warranty process has been correctly followed and appropriate supporting documentation is held to facilitate accurate completion of the warranty claim. Submit warranty claim through manufacturer system on a timely basis. Ensure adherence and compliance with manufacturer requirements for claim submission.
Liaise with respective service managers to ensure:

o Changes to warranty process are adequately communicated

o Identified issues are communicated and dealt with immediately.

Rejected warranty claims are dealt with on a timely basis and reason for rejection communicated to relevant service manager. Monitor daily statements, and outstanding claims resolving any issues to obtain payment. Manage storage of completed claims and supporting documentation. Attend relevant training courses as and when required. Maintain strong working relationship with service managers and manufacturers
Requirements:

The ability to manage your own workload and work on your own initiative. Previous experience in a similar role within the automotive industry. Excellent organisational skills with attention to detail. Strong literacy and numeracy skills. Good mechanical knowledge would be an advantage.

What We Offer:

Competitive salary based on your experience 30 days holiday including bank holidays Company pension Group Life Assurance Health & Wellbeing Programme Friends & Family vehicle discounts Employee Referral Bonus Free eye test Supportive and inclusive team culture The opportunity to work for a company now owned by an Employee Ownership Trust, ensuring a collaborative and rewarding workplace

Hours of work:

Monday to Friday, 8.30am to 5.00pm (40 hours per week).

Flexible working:

We are happy to discuss a 4-day working week at interview stage.

Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.

Job Type: Full-time

Work Location: In person