Job Description

The Airedale Group

Job Title: Warranty Administrator

Company Overview:

The Airedale Group are the market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.

Job Overview:

As Warranty Administrator you will provide essential support across various administrative functions, ensuring customer requests are logged onto the system and maintaining data accuracy. The successful candidate will be responsible for key administrative tasks including data entry, report generation, client communication, invoicing, and producing customer quotations. Key Responsibilities:

Handle incoming and outgoing calls in a professional and efficient manner. Input and retrieve data from company databases while maintaining accuracy. Maintain and update spreadsheets, ensuring up-to-date information is always available. Produce and send out customer quotations in line with company pricing structures. Process and manage customer invoicing promptly and accurately. Communicate effectively with clients to resolve queries and provide relevant information. Consistently meet and exceed targets set by management.

Experience Required:

Previous experience in a customer support or administrative role is beneficial. Experience working with databases and spreadsheets is a plus. Excellent customer service skills are essential. Strong verbal and written communication skills. Ability to prioritise workload and manage multiple tasks efficiently. Strong PC skills and experience with office software (Microsoft Office, spreadsheets, etc.) Proven attention to detail and accuracy. Self-motivated with a proactive approach to problem-solving.

Details:

Monday to Friday, 8:30 am - 5:00 pm Fully office based Full-time, Permanent 25,396.80 per year
The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression.

Job Types: Full-time, Permanent

Pay: 25,396.80 per year

Work Location: In person