Job Description

Salary

From 24,790 to 26,409) per annum (Grade D)

Contractual hours

37

Basis

Full Time

Package

Fixed term

Job category/type

Transport

Date posted

05/06/2025

Job reference

REQ00000646



Are you an organised and customer-focused individual with a passion for waste management and environmental sustainability? West Berkshire Council is seeking a Waste Service Assistant to join our Climate Change Service, providing essential support to our waste and recycling services.

The Role

As a Waste Service Assistant, you will act as a key point of contact for our residents, handling enquiries and providing information regarding waste, recycling, and street cleansing services. Your key responsibilities will include:

Responding to customer enquiries via phone, email, and in person Providing administrative support to the Senior Waste Officer and Waste Officers Assisting with the implementation of waste minimisation and recycling initiatives Processing requests for service, such as new bin deliveries, missed collections, and bulky waste collections Maintaining accurate records and databases

The Ideal Candidate

The ideal candidate will possess the following skills and attributes:

Excellent communication skills, with the ability to engage effectively with residents and colleagues Strong organisational and time management skills, with the ability to prioritise tasks Attention to detail and accuracy in record-keeping Problem-solving skills, with the ability to handle customer complaints and enquiries A positive and proactive attitude towards waste management and environmental sustainability




While experience in a similar role would be advantageous, it is not essential. A willingness to learn and a passion for providing excellent customer service are key.

Please note this role is fixed term for 6 months from date of employment - Time limited project

West Berkshire Council offer excellent employment benefits such as:

Flexible working wherever possible between the hours of 07.00-21.00 Hybrid working wherever possible working 40% in the office Access to a wide range of training and development opportunities Generous Local Government pension scheme Family friendly policies A range of local discounts Wellbeing Programme including Employee Assistance Programme and employee benefits You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years' service.




Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.



For an informal discussion about the role, please contact Daniel Warne on 07979703281 or email daniel.warne@westberks.gov.uk



Join us at West Berkshire Council and make a positive impact in our community while advancing your career.



Explore everything that a career with West Berkshire Council has to offer here: Working with Us

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How to apply

Please now complete a short online application form. You will then be able to upload your CV.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications