Job Description

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
Our objective as Waste Team Manager (based out of Minworth site, in Birmingham) is to ensure customers safely receive a frontier Sewerage service for the area you are accountable for. You will manage resources (people, assets, IT and finance) to meet regulatory and Company targets to ensure Customer Network Operations delivers the highest standards for the lowest costs through great people.
Lead and inspire an engaged team of field operatives (Network Technicians) and Catchment Leads. You will;

• Ensure that all work on the sewerage network (pipework) in your area of control is carried out in a manner whereby:
• You will lead performance improvement and sustainability through Comm cell, Wastewater Infra Community of Practice (WICOP) and Continuous improvement techniques and tools.
• You will be responsible for managing a budget including operational and capital expenditure.
• Work closely with the Planning & Scheduling teams, Network Control and internal and external customers to we operate and maintain our asset base proactively.
• You will be required to take part in a standby rota to ensure 24/7 cover.
• Travel across the region will be required.

With this being such a critical role, we're looking for someone who can join us 37 hours a week, working from Monday - Thursday 7:30am-15:30pm and Fridays 7:30am - 15:00pm with a compulsory shared standby rota, which includes evenings and weekends. Any additional technical training required will also be covered.
WHAT WE'RE LOOKING FOR
You'll need a proven track record in managing, leading and inspiring teams in a pressured operational customer focused environment as well as experience of dealing with complex employee relation and performance issues.
A proven ability to manage and lead teams through times of change with good interpersonal and communication skills. You should have the ability to work to targets, to work under pressure and in emergency situations is essential.
We'd also like to see...

• Budget experience including planning and control.
• Operational and technical understanding of maintenance, repair and cleansing of the sewerage network.

• Knowledge of regulatory requirements and procedures.
• Good IT skills & technology knowledge
• Knowledge of work management and reporting systems.
• Good problem solving and root cause analysis ability.
• Good organisational skills and continuous Improvement tool proficient.
• Extremely good customer facing skills is essential and GSS / CMex / Complaint management process awareness.
• Fully aware of H&S, HR, NRSWA, Environmental and QA policies and standards.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE'LL REWARD AND CARE FOR YOU
Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:

• Salary of up to 50,500.
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to 2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate

• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

LET'S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Skills Required