Job Description

Salary

30,175 - 37,719 (plus overtime and standby payments of up to 10,000) plus Company Van and Fuel Card

Location

Dagenham, Essex

About the role

Water Network Operative (Distribution Maintenance Operative)

Location - Essex operating area (Dagenham, Southend, Hanningfield depots)

Salary - 30,175 - 37,719 (plus overtime and standby payments of up to 10,000) plus

Company Van and Fuel Card

Employment Type - Permanent, Full time - 40 hours per week

5x 8 Hour shifts Monday to Friday

Participation in a contractual, out of hour's standby rota

About the role

We have a number of fantastic opportunities for you to join us as a Water Network Operative based at our Hanningfield, Dagenham and Southend depots, Applicants must reside within a reasonable travel distance to our area of supply. In this role you will be working as part of the Network Services Team that has Health & Safety at the heart of everything they do.


Reporting to one of our Area Managers, you will undertake repair and maintenance work on our distribution network of underground pipes and fittings, safely, hygienically, to a high standard and always delivering great customer service.


The work involves excavating in the public highway using multiple techniques, therefore previous experience is essential. Carrying out repairs and maintenance activities to our underground pipes and assets, repairing burst water mains through to installing stop taps - essentially, keeping the water flowing to our customers 24 hours a day, 7 days a week, 52 weeks a year.

Please note, this role comes with a commercial vehicle and fuel card for business use only.

About You

We are looking for committed, motivated people who want to be part of a fantastic team. Carrying out high quality repairs and maintenance to our distribution network whilst delivering outstanding customer service in everything that we do. We want our customers to have clean, flowing water every minute of every hour of every day, so we need people who want to make a difference, working flexibly and working in our out of hours standby rota. You will have the ability to undertake excavations in the public highway using a range of different techniques and send and receive electronic work requests on electronic devices - such as an iPhone.

We are looking for you to have relevant transferable skills, such as

Experience in carrying out excavations in public highway, whilst ensuring personal and public safety. Experience in maintenance and repairs of underground assets/ or similar. Good people and communication skills, with the ability to explain complex technical messages in a simple way. Strong attention to detail and ability to listen to and act upon instructions. You must be able to meet the physical demand of the role with the ability to work outdoors in all weathers.

And ideally, you will have:

Experience/trained in water industry. An EUSR Hygiene card A Street works accreditation (NRSWA) Main laying and service laying training Mini Digger qualification Deep excavation / trench support training Be able to use your initiative and problem-solving skills to ensure the most effective and efficient methods are utilised.

If you are looking for a career working outside in a physically demanding role working for a company that puts its employees first, then this is the role for you. Full training in all aspects of the job will be given to the right candidates.

Please note - This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you will be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made.

This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

Please note this role also requires a full driving licence.

Please note this role requires a DBS check to be carried out on the successful candidate.

About us

Here at Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.





NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.





We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:

Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays. Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.


To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download
Distribution Maintenance Operative (Dist S) (E & S).pdf - Download