Job Description

Are you interested in joining a department of dedicated individuals who safeguard drinking water? Do you have experience dealing with customers? Do you enjoy speaking with customers? If so, we have a great opportunity within our compliance team as a Water Regulations Administrator.



The role is 16 hours per week, working Monday to Wednesday.

What you'll do

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Our dedicated team travel across the whole Wessex Water region, carrying out plumbing inspections at properties and advising commercial and household customers how they can protect their drinking water.



We are a small team of six working within the Compliance department and work very closely with water quality, public health, supply scientists and distribution teams.



We have a well-rounded understanding of what can influence drinking water quality to aid investigations and figure out how to resolve a potential issue.



This work, carried out by the Water Fittings Regulations team, protects public health, and you will play a vital role in supporting this.



You will:


answer calls and emails from customers arrange appointments and manage team calendars respond to inspection requests create reports to send to customers liaise with the team and other departments to arrange visits receive and check test certificates data input and record keeping.

This role is mainly office-based, with hybrid working as an option once settled after the initial training period. The main office base is in Bath, however, an office in Trowbridge is available as an alternative work location.



There will be opportunities to accompany inspectors and other departments in the field to experience the day-to-day work involved in supplying drinking water across the region and protecting it.

What you'll need

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We are looking for you to have:


competency with Microsoft software packages (Word, Excel and Outlook) confidence and professionalism when communicating with customers good personal organisational skills good literacy skills.

What you'll receive

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A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to buy up to ten days' holiday and sell up to five every year. A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. A new electric car in exchange for part of your gross salary, subject to conditions. Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. An interactive health and wellbeing platform. Support from mental health first aiders. A 1,000 referral fee if you recommend someone to work for us.

Who we are

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YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:


Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors YTL Arena - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.



We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.



If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.