Job Description

Compliance Officer (Resident Services)


Salary G5 34,416- 37,536pa - 36 hours per week - permanent position.


The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.


To provide a high quality housing management compliance service which deals with fire risk assessments, clutter, unauthorised items left in communal areas and storage areas (including utility and other in-take cupboards), within Havering Council's social housing stock. To be an advocate and champion for the borough.


Support people to sustain their homes and quality of life.


Provide advice and support on a wide range of issues including, hoarding, storage areas within the stock, and mobility scooters storage.


To act as the principle point of contact for the service so that the environment and condition that residents experience on estates is high quality and well maintained.


Develop strong links with other council departments to provide solutions such as; access, eliminating fire risks, dealing with hoarding, and supporting vulnerability residents to enable the Council to maintain properties in good order and to protect residents. Where relevant take action in line with the tenancy terms, leases or other legal remedies.


To respond as directed to Members Enquires, service requests, demands, and complaints.


To work as required or directed with the Police, London Fire Brigade, other statutory partners, council services, external partners and other enforcement agencies to prevent, tackle, or resolve, anti-social behaviour, nuisance, environmental issues.


To enforce other similar breaches as deemed necessary.


You must have a full UK manual driving license .

For an informal discussion about the post, please contact

Jody.Dielhenn@havering.gov.uk or Amanda.Sharp@havering.gov.uk

The closing date for the receipt of applications is 27/06/2025

, however interest in this job may be high and we therefore reserve the right to close the vacancy early.


You will be notified if your application has been successful. Interview date to be confirmed.


Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering .


The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

*About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council .