Job Description

Do you have a passion for solving technical challenges and a knack for delivering exceptional customer support? Are you a developer who thrives in a fast-paced, varied environment? If so, Comgem wants you!

We're a dynamic team revolutionising the B2B ecommerce space with our cutting-edge platform. We help businesses to streamline operations, boost sales, and thrive. We're not just building software; we're providing the tools and support our customers need to succeed.

About Comgem

At Comgem, we're driven to redefine B2B ecommerce. Our mission is to deliver a comprehensive platform that enables businesses to personalise customer experiences and manage their operations, sales, and marketing efficiently. We're experiencing rapid growth and are looking to expand our team with individuals who share our passion, have a can-do attitude and will roll up their sleeves to get stuck in.

About the Role

This is a pivotal role where you'll directly impact our customer satisfaction and platform stability. As a Developer within our Customer Support Team, you will:

Solve Complex Technical Issues: Diagnose and resolve issues across our platform, ranging from front-end to back-end and database challenges. Support Customer Integrations and Go-Lives: Provide technical guidance and assistance to ensure smooth customer experiences. Contribute to Bug Fixing and Platform Enhancements: Identify, reproduce, and resolve software defects, and contribute to code improvements. Collaborate and Innovate: Work closely with the support and development teams to enhance customer support processes and platform functionality. Provide Direct Customer Support: Communicate directly with customers to resolve technical issues and provide clear explanations.

About You

Technical Versatility: Proficient in front-end technologies (HTML, CSS, JavaScript, Vue.js), back-end development (MVC.NET), and MSSQL databases. Problem-Solving Skills: Excellent analytical and troubleshooting abilities. Customer-Centric: Strong communication and interpersonal skills, with a passion for delivering exceptional customer support. Proactive and Adaptable: Ability to work independently and as part of a team, and to manage multiple tasks effectively. Experience in Development or Technical Support: Demonstrable experience in a relevant role. Familiarity with API Integrations: Understanding of API integrations is a plus. Team Player: Able to work well with colleagues from all departments. Experience with Zendesk and Azure DevOps: Experience with these tools is a plus. Testing Experience: Experience with automated and manual testing (e.g., Playwright) is highly desirable.

Benefits

Competitive Salary: Depending on your experience and what you can bring to the team. Significant Impact: Play a key role in ensuring customer satisfaction and platform stability. Collaborative and Innovative Environment: Work with a passionate and driven team. Central Bridgend Location: Enjoy our informal office space, and the company of our friendly office dog! Easy Transport Links: Our office is a short walk from Bridgend train station, with direct connections to Swansea, Cardiff, and the Valleys.

Application Process

To apply, please send your CV and a covering letter to jobs@comgem.com. In your covering letter, explain why you are passionate about this role and how your experience aligns with Comgem's values and our focus on customer success, along with your salary expectations.

We believe finding the right fit is a two-way street. We'll be getting to know you, and you'll have the chance to get to know us and the team. We value long-term relationships and want you to feel confident that Comgem is the right place for you to grow and thrive.

Here's what you can expect:

Stage 1: Getting to Know You: You'll have an initial interview with our co-founders, where we'll discuss your skills, experience, and what you're looking for in your next role. You'll also have the opportunity to meet other members of the Comgem team, see our workspace, and get a feel for our company culture. We encourage you to ask questions and get a sense of who we are! Stage 2: Showcasing Your Skills: Successful candidates will be invited to a second interview, which may include a technical component to allow you to demonstrate your problem-solving abilities. This is also another chance to ask any questions you might have about the role, the team, or Comgem.

Working Hours

Our typical working hours are 9:00 AM to 5:30 PM, Monday to Friday. This is primarily an office-based position in Bridgend, as we highly value the benefits of in-person collaboration and team interaction. We do also offer flexibility for occasional home working on an "as and when needed" basis.

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Bereavement leave Casual dress Company pension Profit sharing Transport links
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person