Job Description

Location

The Grange

Salary

47,000 - 50,000

Employment Type

Permanent

Duration

About Us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services - because nobody with hearing loss should feel alone.

About The Role

Job Title:

Website & UX Manager

Reports to:

Associate Director of Digital, Data and Performance

Location:

Hybrid/The Grange, Saunderton

Contract Type:

Permanent, Full Time

Salary:

Circa 47k - 50k per annum

Overview

The Website & UX Manager will own our website performance and user experience. You will oversee the ongoing performance, optimisation, and governance of our website -- ensuring it's engaging, accessible and aligned with our strategic goals, communicates our mission and drives people to take action. This role bridges user needs, organisational goals, and technical delivery, working closely with internal teams and external suppliers to continuously improve digital experiences.

Key Responsibilities:

Strategy & Development:
Develop and implement a website performance and UX improvement plan Use data insights to inform decision-making and demonstrate impact and feed this into key teams Liaise with suppliers, agencies, and hosting partners to manage budgets and contracts Keep up to date with digital trends and charity sector innovations Work with internal teams and external agency developers

Website Performance:
Oversee the performance of the website; monitor and report on website analytics to track traffic, conversions, and engagement. Share findings with key teams Implement SEO best practices and maintain strong search visibility. Manage integrations with CRM, donation platforms and other digital tools. Oversee the continuous improvement of our website and the roll out of new sections and pages

User Experience (UX) & Accessibility:
Champion a user-centred design approach across all digital journeys Plan and deliver UX research (e.g. user testing, analytics insights, feedback analysis) to inform improvements Ensure the website meets or exceeds accessibility standards (e.g. WCAG), reflecting the needs of deaf and hard-of-hearing audiences Map, review, and optimise key user journeys such as donations, applications, referrals, and information discovery Collaborate with content creators to ensure tone, layout and structure create a seamless user experience Maintain consistency in design and brand identity across all digital touchpoints

Content & Conversion Optimisation:
Work with content, fundraising and service teams to ensure content is clear, engaging, and effective Use data and insights to improve conversion rates across key actions (donations, sign-ups, applications) Maintain consistent information architecture, navigation, and tone of voice Provide training and support for staff and volunteers managing content Support teams with publishing workflows, templates, processes and best practices Maintain content governance guidelines, ensuring quality, accuracy, and compliance with accessibility standards Provide training and support for relevant staff and volunteers managing content.

Analytics & Performance:
Develop, implement, monitor and report on website performance using tools such as Google Analytics or similar Translate data into actionable insights and use these data insights to inform decision making and demonstrate impact, creating recommendations to the key teams. Set KPIs for user engagement, accessibility, and conversion performance

Stakeholder & Supplier Management:
Collaborate with internal stakeholders across fundraising, marketing, services, and IT to resolve technical issues, plan updates and manage releases Manage relationships with external agencies, developers, and UX specialists manging budgets and contracts Balance competing priorities while advocating for user needs and best practice

About You

Essential:

Strong understanding of UX principles, usability, responsive design, and accessibility best practice Experience improving website performance and effectiveness, using insight to increase impact Confident using web analytics, SEO, conversion optimisation, and user research to inform decision-making and drive continuous improvement Experience working with CMS platforms (e.g. WordPress or similar) Strong project management and organisational skills, with the ability to manage multiple priorities and external dependencies Experience briefing and managing external developers or agencies Excellent communication and stakeholder management skills, with the ability to work collaboratively across teams Strong attention to detail, with a clear commitment to inclusivity and user-centred design

Desirable:

Experience in the charity or non-profit sector Understanding of data privacy, GDPR, and digital safeguarding Knowledge of HTML/CSS and/or design software Familiarity with CRM systems and online donation journeys

Please note:

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).