Job Description

Overview

Located in the heart of Brighton's South Lanes, the Orelia boutique is our opportunity to bring the brand to life for our customers, providing not only a first-class shopping experience but also offering a number of complimentary services such as jewellery making, engraving, and events. We are looking for a weekend sales assistant available to work 8 hours over 1 - 2 days, with availability for occasional overtime, who'd like to be part of our expanding team! Confidence to engage with our wonderful customers, providing a memorable and positive shopping experience.

Responsibilities:

Brand Ambassador - Championing and advocating for the brand Customer Service - Friendly and able to promote the brand's image and offer highest standard of customer service in order to create memorable store experiences Product Knowledge - Develop a strong understanding of our jewellery, products and services offered in store in order to maximize sales and increase customer loyalty Visual Merchandising - With the assistance of store manager and head office, the possibilities to merchandise the store to showcase key preforming products and new collections Operations - Complete sales, refunds, and deliveries using shopify platform in store to maintain stock accuracy and ensure customers transactions are accurately fulfilled Handle customer enquiries, complaints or concerns with professionalism and courtesy Achieve KPI's - Working both individually and with the team to achieve sales targets and various KPI's Social Media skills - not essential, but a interest in social media, photography or photoshop, and any event planning skills would be an advantage, as we build the stores presence within the local community and afar.

Valuable Qualities:

2 years minimum retail experience in a more luxury environment, or similar customer facing role. You have a passion for fashion and jewellery and are always up to date on the latest trends You consider yourself creative, and love helping people and creating sales through conversation. You love working with like-minded people to collaborate in creating a positive environment for coworkers and customers You are outgoing and positive, and inspire the people around you You have strong customer service skills with the ability to engage effectively with a range of customers You have a natural initiative, and love to ask questions or make suggestions for improvements - everyone has an important voice at Orelia! You have a willingness to get stuck in and involved in a variety of tasks, in order to strengthen your skill set and support the business You will have flexibility and willingness to cover additional hours as per the business needs
Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 8 per week

Benefits:

Company events Employee discount Matching gift scheme Store discount
Application question(s):

Are you available Saturdays and Sundays, and which days in the week could you help out if needed? Are you over 18 and comfortable to trade alone in the store when needed? What do you feel you can bring to this role? We aim to provide exceptional one on one customer service. What experience do you have and give an example of the customer service you have provided in the past.
Work Location: In person