Job Description

Weekend Customer Service Advisor

Fetch! Limited - United Kingdom (Hybrid or Remote Option Available)

Part-time: 3 or 4 days per week

Saturday and Sunday required

Do you love helping people and turning customer queries into great experiences?

At

Fetch! Limited

, we believe customer service should be personal, proactive and full of personality. We're looking for a friendly and motivated

Weekend Customer Service Advisor

to join our team and make a real difference to our customers' weekends.

About Fetch! Limited

We're a fast-growing UK company with a big heart. Our customers trust us for our quality, reliability and the genuine care we show in every interaction. Whether it's solving a tricky problem, recommending a product, or just brightening someone's day, we go the extra mile every time.

What You'll Be Doing

Chatting with customers via phone, email and live chat to deliver top-notch service Processing orders, returns and refunds with care and accuracy Finding solutions quickly and keeping customers happy Working with our internal teams to make sure every issue is resolved smoothly Sharing feedback and ideas to help us improve how we do things Being part of our weekend dream team, supporting special projects when needed

What We're Looking For

A positive, friendly communicator who enjoys helping others Strong attention to detail and great multitasking skills Comfortable using customer service systems and online tools Experience in customer service, retail or hospitality is a bonus, but not essential You must be available

Saturday and Sunday

, plus

one or two weekdays

What You'll Get

Competitive hourly pay (including weekend rate boost) Flexible schedule - choose between 3 or 4 days per week Full training and ongoing support to help you shine Opportunities to grow your career with Fetch! Limited A supportive, fun and energetic team environment
Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 24 - 32 per week

Benefits:

Work from home
Application question(s):

We will provide 2 weeks training in office between Monday and Friday, are you able to commit to this?
Experience:

Customer service: 2 years (required) Retail: 1 year (preferred)
Language:

Fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person