Job Description

Weekend Reception Administrator

Hours:

Saturday & Sunday, 10:00-16:00

Location:

St. Anne's Nursing Home, Lawn Road, Southampton, SO17 2EX

Reporting to:

Registered Manager (day-to-day: Nurse in Charge)

About St. Anne's

We're a welcoming nursing home in Southampton. Our administrative team keeps the home running smoothly so residents and families feel supported.

The Role (weekends)

Provide a professional front-of-house service. You'll greet visitors, manage phone

and

email enquiries, route queries to the Nurse in Charge, support referrals and scheduling, complete a clear end-of-shift handover, and offer non-clinical coordination for urgent/emergency admissions and discharges. Light basic IT troubleshooting (e.g., restarting devices) is included.

Key Responsibilities

Front desk: sign in visitors/contractors, verify ID, offer refreshments (per IPC/food hygiene), keep reception tidy. Communications: answer calls, monitor reception/referrals inboxes, take clear messages, route/triage appropriately, maintain a simple call log. Referrals & scheduling: log new enquiries, book/confirm assessments and visits, keep weekend appointments/notes up to date; deliver a written + brief verbal handover. Admissions/discharges (non-clinical): prepare paperwork packs, coordinate practicalities (transport, belongings, notifications) as directed by Nurse in Charge. Office admin: scan/file securely, update diaries/checklists/spreadsheets, manage post and deliveries, keep supplies stocked. Basic IT: reconnect Wi-Fi, clear simple printer jams, replace paper/toner, reset handsets; log/escalate issues. Safety & compliance: follow Safeguarding, IPC, Fire, Health & Safety, GDPR, and security procedures; remain calm and follow escalation protocols in emergencies; assist with incident/falls logs.

About You

Experience in a care home/GP/hospital or similar reception/admin role. Confident, compassionate communicator; strong customer service. Organised, reliable, discreet; excellent record-keeping and handovers. Good office/IT skills (email, calendars, Word/Excel, scanning/printing; basic device resets). Calm and effective under pressure/emergencies. Right to work in the UK.

We Offer

Induction and mandatory training (Safeguarding, IPC, Data Protection), supportive team, development opportunities/extra shifts, competitive pay and holiday (confirmed at offer).

Requirements

Enhanced DBS (we may reclaim the fee if employment ends within 3 months), completion of mandatory training within agreed timeframes, satisfactory references (at least one recent in health/care) and evidence of past conduct, copies of relevant training/qualification certificates.

Job Type: Part-time

Pay: 13.00 per hour

Expected hours: 16 per week

Benefits:

Company pension Free parking On-site parking Referral programme
Application question(s):

Are you familiar with Google Workspace including Docs and Sheets? What is your level of competence with word processing and microsoft office?
Experience:

Healthcare / Care Home: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Location:

Southampton SO17 2EX (preferred)
Work Location: In person