Job Description

We are looking for a customer focused Weekend Receptionist/Welcome Host at our Volvo dealership in Gloucester.

This role is more than meeting and greeting or answering the telephone. You are often our customer's first impression of Waylands, and as such we're looking for someone who takes pride in delivering a first-class customer experience. Our preferred candidate will bring personality, warmth and efficiency to the role.

Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

Duties will include:

Meeting, greeting and registering customers and visitors to the dealership, including offering refreshments. Answering the phone and transferring to Sales, Service and Parts, or recording messages on the call log. Post and courier management. Ensuring the housekeeping and cleanliness of the showroom and waiting areas is excellent, reporting any issues to a manager.

About you

You should be well presented. You should be a team player. You must have excellent communication skills and a professional manner. You should be comfortable using Microsoft Office and related software packages. Preferably have enough flexibility to cover holiday and sickness with other showroom hosts.

Salary, Hours and Benefits:

Salary: 8,253.00 per annum. Hours: Saturdays (9am to 5pm with a 30-minute break) and Sundays (10am to 4pm), a total of 14 hours per week. A pro-rata percentage of 31 days holiday per year (including Bank Holidays) Benefits platform with employee support programme Discounted rates of vehicle parts and servicing Opportunities for training and career progression Contributory pensions scheme for eligible staff Life insurance of 3x salary

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value "our people are at the heart of our success" was demonstrated recently when we won the AM Dealer Group of the Year award for an unprecedented sixth year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas makes our company stronger. If you're interested in learning more, we'd love to receive your application.

Job Type: Part-time

Pay: 8,253.00 per year

Expected hours: No less than 14 per week

Benefits:

Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance
Application question(s):

Do you have previous customer service experience?
Work authorisation:

United Kingdom (required)
Work Location: In person