Job Description

Job Title: Weekend Support Worker (Part-Time)

Reporting to: Services Manager - Mary Cole House

Hours: 23 hrs per week

8am-8.30pm (12.5hrs work, paid for 11.5hr - 1 hr break)

Saturday and Sunday.

Salary: 15,538 per annum

Wirral Ark is looking for a Weekend Support Worker for our dispersed accommodation centre's Grand Trunk, Hilltops, Waterview and Ark Angel houses, the role is dedicated to assist in the provision of effective, high quality support services to vulnerable, homeless men and women who may have needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping, with the aim of promoting independent living. The role is to support clients over the weekend traveling between sites to check the buildings and residents are safe and any problems are dealt with promptly.

What We Offer:

Competitive Wages Excellent Benefits Fun and Positive work environment On the job training

Duties:

Support Planning and Risk Assessing

To ensure that all voids are prepared and re-let in a timely fashion. To maximise income receivable from rents and service charges. Ensure that clients have a full understanding of their rights and responsibilities during their stay. Support clients to abide by the terms in their licence agreement taking appropriate action when it has been breeched. Conduct regular building and room checks and support clients in the management of their room and relationships with others, reporting any health and safety issues to the appropriate manager. Participate in the planning and delivery of activities. Support claims on behalf of clients for housing and other welfare benefits. Provide information and advice to clients in accordance with their support plans. Motivate and challenge clients so they realise their goals. Remember the values of Wirral Ark (Honest, Open Minded, Motivated and Empathetic) in your on-going engagement and support of the client. Assist with securing permanent move-on to appropriate accommodation. Liaise between clients and external agencies regarding the provision of specialised support when appropriate. Encourage involvement and participation among clients in the running and shaping of the service provided by planning and attending regular member meetings. Deal promptly with all complaints and protection from abuse disclosures. Provide clear, accurate and good quality information in respect of all clients in line with agreed procedures ensuring that appropriate information is shared with the line managers. Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people.

Health and Safety

Take responsibility for the place of work in terms of cleanliness, tidiness, maintenance, repairs, signage and culture.

Liaise with Emergency Services; Fire, Police and Medical.

Liaise with the hostel workers and Stone Management group to pick up issues that have been called in to the out of hours support service.

Allow contractors access to the building to carry out essential repairs.

Ensure at all times the safety of yourself and others on the premises in which you work.

Conduct routine Health & Safety inspections throughout the building.

To report incidents, in line with Wirral Ark license agreement, to tackle any nuisance caused by clients' behaviour or their visitors.

Adhere to clients' checks, handover and incident processes

Ensure that all communal and work areas are clean and tidy.

Teamwork

Attend to all enquiries and pass messages onto relevant people.

Develop excellent and robust relationships, protocols, contacts and service level agreements with referring agencies, statutory services and wider stakeholder

Contribute to the formulation of policy and procedures in relation to support services.

Attend and participate in regular team meetings to ensure good communication.

Work closely and support the Repairs and Maintenance Officer to ensure building repairs, maintenance is carried in a timely fashion.

Consult and work in unison with your colleagues to ensure harmony and consistency of approach, especially when confronted with difficult situations and decisions.

General

To have a flexible and positive attitude to all team members. To be committed to learning both as an individual and as part of a team. Undertake own administrative services and report writing. Prioritise work load To work to agreed individual, team and organisational objectives and to work towards Wirral Ark performance targets. Sharing information and expertise with colleagues, covering absence and working together to deliver a high quality service. Uphold and develop Wirral Ark Equality and Diversity Policy and anti-discriminatory practices across all services. Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times. Ensure adherence to Wirral Ark 'visitors' procedure. Dealing promptly with all complaints in line with Wirral Ark policies and procedures. Prepare for and attend supervision and appraisal sessions with your line manager, taking direction as appropriate and contributing to the development of both you and the service.

Relationships

The post holder will be required to have contact with a variety of people during the course of their work. The context of this contact will vary from formal 'Key working' to informal networking and relationship building with the Local Authority and other relevant agencies. Annual appraisal and regular work review with line managers is an operational requirement, as is attendance at support workers team meetings. It is recognised that Wirral Ark is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job Greet visitors and direct them to the appropriate party. Monitor security camera footage and report any suspicious activity. Answer phones and provide information to visitors. Perform surveillance and security checks on vehicles. Monitor security equipment and report any malfunctions. Perform routine maintenance on security equipment. (Audio Video, Door Entry, etc.) Monitor security equipment during times of high activity to ensure it is functioning properly and safely. (i.e. events, emergencies, etc.) Assist in maintaining security equipment in good condition by performing preventative maintenance on the equipment and performing minor repairs as needed. (i.e. replacing batteries, adjusting dials, replacing broken switches etc.) Assist in training new employees on safety procedures, security procedures, and procedures for emergency situations. (i.e. fire, earthquake, terrorist attacks etc.)

Background to the Organisation

Mission

Wirral Ark aims to fearlessly unite people in the fight against homelessness. We help individuals experiencing homelessness achieve their personal ambitions through respect, courage, compassion and a personalised plan of action.

Vision

Wirral Ark believes everyone deserves a safe and secure place to live and aims to reduce homelessness in Wirral by working together with our staff, residents and supporters.

Values that guide the actions and decisions of Wirral Ark - HOME:

Wirral Ark acts openly and with integrity with our staff, residents and community.

Wirral Ark is free from judgement and bias, striving to help everyone break the cycle of homelessness and better themselves.

Wirral Ark works tirelessly to provide a personalised plan of action for each resident to help better themselves.

Wirral Ark strives to understand and respect the journeys our residents have faced and offer a caring and compassionate environment.

General requirements of all Wirral Ark employees:

All employees of Wirral Ark are required to work in a way that:

o Respects the rights and privacy of clients

o Encourages/supports links with community and family where possible

o Encourages service users to make their own decisions and take charge of their own lives

All employees are required to:

Be personally responsible and accountable for high standards in personal performance, behaviour and attendance in the workplace. Read, become familiar with, and comply with, organisational policies and procedures. Comply with Wirral Ark's Code of Conduct. Report non-compliance with Wirral Ark's Code of Conduct. Comply with Privacy procedures. Promote a positive, healthy and safe environment for self and colleagues. Operate in a professional manner that fosters positive relationships focused on outcomes for clients. Attend all planned general staff meetings apologise in advance if unable to. Assist with reception (front desk or telephone) and other general duties on occasion. Develop skills, knowledge to be able to provide appropriate information, advice. Undertake training relevant to the job role and which may be identified through personal development reviews.
Job Type: Part-time

Pay: Up to 15,538.00 per year

Benefits:

Company pension
Shift:

Day shift
Work days:

Every weekend
Education:

A-Level or equivalent (preferred)
Experience:

Customer Support Work : 2 years (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 03/08/2023
Reference ID: Weekend Dispersed Accommodation Support Worker