Job Description

Be a part of our friendly and passionate Welcome Team in the White Peak, working as part of the wider Peak District National Trust team to help achieve our goals as a conservation charity. Welcome & Service Assistants are the first friendly faces visitors meet at our properties. They provide a warm welcome, information, support, and excellent customer service at all times.

Hours:

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.


Our Welcome & Service Assistants work across two properties: Ilam Park and Dovedale National Nature Reserve. You'll be working with a varied team of staff and dedicated volunteers to deliver an excellent experience to all visitors.


You'll be required to work regular weekends to support us during peak visitor times, including bank holidays and school holidays.



What it's like to work here:At Dovedale, you'll work as part of an organized team of Welcome and Service Assistants as well as our Welcome Volunteers. The environment is bustling with lots of opportunities to engage with visitors about the landscape, local landmarks, wildlife, and our conservation work in the White Peak. You'll also support car parking payments via cash and card, requiring you to follow cash handling procedures from start of day setup and delivery to end of day processes.


At Ilam Park, you'll work alongside our Welcome volunteer team, or singularly, to provide excellent customer service at our entrance, engaging with all visitors and bringing Ilam Park to life. You'll also assist visitors with car parking payments when needed and maintain a welcoming and well-presented site.



What you'll be doing:Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.


You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.


There are opportunities at both sites to work with our Visitor Experience team in helping deliver our popular trails and seasonal events. You may also have the opportunity to support at our other sites across the Peak District.


Your role will include regular presentation and cleaning duties to ensure our sites are presentable, including our toilet facilities.



Who we're looking forWe'd love to hear from you if you're:


customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term f/t or p/t (until 02/11/25)