Job Description

As the public face of our properties, you'll provide a warm, friendly welcome, give information, answer questions and make sure everyone has an enjoyable and memorable visit. We welcome enthusiastic flexible people who are willing to support one another across the whole portfolio

Salary:

12.75 per hour

Contract/duration:

Fixed Term Contract until 30-Sep-2025

Hours/working pattern:

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.



Typical shifts may range from Zero hours to 3 shifts of 7.5 hours per week. Weekend working will be a requirement in this role.

Interview date:

Tuesday 24th June 2025

Potential start date:

ASAP


A full driving licence is required.


For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.



What it's like to work here:Reporting to the Welcome Manager, you'll be part of a welcome team working across our landscapes, coast, and beaches. The role is based at Hive Beach, Burton Bradstock, with some regular days at Hardy Monument and Stonebarrow on the Golden Cap estate.


The team have an active presence roaming across other National Trust locations in West Dorset such as Lambert's Castle and Ringstead.


You will be an excellent team player helping to create a great place for your colleagues (staff and volunteers) to work in.



What you'll be doing:Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.



Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.



You will be happy working alone, outdoors and on your feet in all weathers, and have a flexible attitude to moving between sites. You will identify tasks, prioritise your time and check in with other team members. You will be conscientious and take pride in looking after the daily operation and presentation of the place you work each day.



You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.



Who we're looking forWe'd love to hear from you if you are:


customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (until 30/09/25)