Job Description

You'll provide a warm welcome to all our visitors, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary:

12.75 per hour

Contract/duration:

9.75 hours a week, currently a 9 month contract

Hours/working pattern:

Around 2 shifts on site per week, including weekdays and weekends


For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.



What it's like to work here:Reporting to the Welcome Manager, you'll be part of a small team working at Castle Ward to provide great experiences for visitors at our admission points. Castle Ward is a large site with lots going on, so there's always plenty to do! We're a small team and we work closely together to make sure we're keeping standards high.



What you'll be doing:Day to day, you'll deliver a great all-round customer service experience. At the Admission point, you'll be their first port of call on site so you'll be well informed, welcoming and be ready and able to adapt to whatever happens, keeping the whole team informed about changes. Your role is to make sure our visitors have the best day they can. In Reception, you might be lending out a mobility scooter, giving directions or hiring out one of our fleet of bikes.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.


You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.



Who we're looking forWe'd love to hear from you if you are:


customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places




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Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (507 hrs py to 28/02/26)