Job Description

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary:

24,862.5 pro rata - This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Contract/duration:

Fixed term annualised contract from 14th July until the 31st December 2025.

Hours/working pattern:

You will be working an average of 12 hours which equates to approximately two shift a week over the fixed term period, however this may alter during busy periods. The role includes weekends and bank holidays. The typical shift pattern would be 10am to 5pm during the summer season and 10am to 4pm in the winter season.





For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Interview date:

18th June 2025



What it's like to work here:What it's like to work here: This former cotton mill was built in 1784 and is one of Britain's greatest industrial heritage sites. The busy estate hosts many schools programmes and events, which help bring Quarry Bank's fascinating story to life. This is an exciting opportunity to work in fast growing location and the team pride themselves on being dynamic, highly motivated and passionate people.


As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.


You'll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You'll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you'll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.



What you'll be doing:Day to day, you'll deliver a great all-round customer service experience as part of the Visitor Welcome team. You'll be on hand answering queries and listen to what our visitors need so you can share the right information, along with promoting and selling membership to our visitors. Your role is to make sure our visitors have the best day they can - no two days are the same.





Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.





You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.



Who we're looking forWe'd love to hear from you if you are:


customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (624 hrs py to 31/12/25)