Job Description

As the first point of contact for our visitors, you'll provide a warm, friendly welcome, give information about City Mill and what it has to offer based on visitor needs and interests, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary:

12.75 per hour

Contract/duration:

Fixed term contract until 31-Dec-25, with the possibility of extension

Hours/working pattern:

This role has flexible hours, which includes weekend shifts. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.





Further details can be discussed at interview.

Interview date:

Thursday 10 th July 2025

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:Reporting to the Welcome Manager, you'll be part of a small, friendly team dedicated to creating memorable experiences for every visitor. City Mill is a rare surviving example of an urban corn mill, dating back at least 1000 years, with an island garden and riverside Cafe you'll find there's always something new to be involved in and to share with visitors.





We believe in the power of a warm welcome. Whether it's offering helpful information, sharing a smile, restocking the shelves in our Second-hand Bookshop, or simply being present, your contribution helps ensure that every visitor leaves with a smile - and a desire to return.



What you'll be doing:Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.



Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.



You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking forWe'd love to hear from you if you are:


customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (until 31/12/25)