Job Description

Looking for a role change? Maybe this is the position for you!

We are currently hiring due to the expansion of our Welcome Team Department within The MAPD Group!

Overall purpose:

To become a Welcome Team Adviser, assisting existing clients and new customers with their legal queries and potential new business. A key part of the role will be to take accurate information from our clients and callers regarding the help they need, whilst assessing their needs and providing accurate quotes for the service they require. Our priorities as a business are to provide a helpful and quality service to new and existing clients, and contacts.
Our advisers handle interactions through multiple channels of communication (inbound and outbound calls and emails, and Online Chat, Social Media Messaging and SMS). It's important our advisers listen to our clients, communicate effectively and with kindness whilst guiding them through their journey with the business from start to finish.

Key accountabilities:

Deliver quality customer service, with kindness and efficiency To be able to handle high volumes of calls and/or enquiries Be organised and able to over come objections Support the needs of the department and/or the business with additional tasks when required Meet incoming communication expectations, including volume and service standards Understand our client's needs and progress their call effectively
Following initial training, we will support you to develop and progress to be the best you can be.

Preferred Skillset

Proficient in English with excellent communication skills Strong phone etiquette and customer service abilities Experience in data entry and analysis skills Ability to upsell products and services effectively Previous experience in a contact center or similar environment is preferred

What's in it for you?:

25 days holiday (Plus bank holidays) Company Pension Paycare Death in service Employee Assistance Programme Unlimited access to training academy courses through our own learning academy Cycle to work Scheme

Application:

The MAPD Group is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds.

We actively encourage those from underrepresented groups and diverse backgrounds to apply for this role, including people from minority ethnicity backgrounds, religious backgrounds, LGBTQIA+ people, disabled people, people from different social backgrounds and of different ages.

Job Type: Full-time, Permanent

Benefits:

Company events Company pension Cycle to work scheme Sick pay Store discount

Schedule:

8 hour shift Day shift Monday to Friday

Work Location:

Liverpool City Centre initially with possibility of Hybrid working following initial training.

Job Type: Full-time

Benefits:

Bereavement leave Company pension Cycle to work scheme Sick pay Work from home
Work Location: Hybrid remote in Liverpool L2 3YL