Job Description

Job details

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Job reference
REQ5400
Date posted
25/06/2025
Application closing date
09/07/2025
Location
Hybrid working - Home and Leicester City Offices
Salary
45,718 - 48,710 Per Year
Package
Total benefit value (includes pension contribution and full holiday entitlement): 66,256.71
Contractual hours
37
Basis
Full time
Job category/type
Finance
Attachments
Job Specification Welfare and Advice Manager.pdf

Welfare and Advice Manager

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Job description
Full Time / 37 Hours Per Week / Permanent



Join our Revenues, Benefits & Transactional Finance Service, jointly leading the city's Welfare & Advice team to support the most vulnerable households access support and citywide social welfare advice related support.



Within the wider Service is two support teams: The new Discretionary Awards Team delivering the Household Support Fund, Community Support Grants and this year help with rent and Council Tax, and the Welfare Rights Service, offering professional and technical social welfare benefit appeal representation. Both consist of two team leaders, each with a team of officers all working towards one common goal - ensuring that the delivery of an efficient, effective and customer focused service.



This is a permanent contract working 37 hours a week working alongside the current Welfare & Advice Manager Wed-Fri, You'll have flexibility in hybrid working being both office based, at City Hall or working remotely from home to suit your needs.

Your Role

Within this role, you'll act as a joint lead for the commissioning and delivery for citywide Social Welfare and Advice Related services.



You'll be responsible for jointly managing two team leaders within the service; leading delivery of contracts, meeting policy aims, ensuring equitable access and fund dispersal, leading an ambitious programme of reform on how discretionary welfare benefits support are delivered, and resolving any issues which arise.



As a key member of the RCS management team, reporting to the Head of Service, working alongside your job share partner Marie Galton. You'll liaise with colleagues across all levels of the service as well as colleagues across a range of internal and external stakeholders.

What you'll need

You'll be able to demonstrate that you have a natural talent for leading people. Using excellent budget analysis skills as well as your experience of contract management, policy drafting, project planning and leading people in a rapidly changing business processes, you'll successfully oversee the strategic crisis support of the teams under your areas of responsibility. As a great team player, you'll develop positive trusting relationships within and outside the team, treating people with fairness and respect.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.



For an informal discussion about this post, please contact: James Rattenberry on james.rattenberry@leicester.gov.uk or call 0116 454 1616



Interview/assessments will take place on w/c 21st July 2025.