Are you an experienced supervisor who thrives on supporting teams and raising advice quality?
We're looking for a
Welfare Benefits Technical Supervisor
to provide day-to-day technical supervision of our welfare benefits service, helping advisers and caseworkers deliver accurate, high-quality advice.
You'll coach and mentor staff, quality-check casework, manage workflows and support complex cases, working closely with the Welfare Benefits Advice Service Manager to keep the service running smoothly and to a high standard.
If you have strong welfare benefits knowledge, proven experience supervising advice work, and a passion for fairness, equality and great outcomes for clients, we'd love to hear from you.
Employees benefit from:
Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
Full training appropriate to the role
36 days annual leave (including bank holidays) for full time employees
Access to our Employee Assistance Programme
Enrolment in the Company Pension Scheme
Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.
Salary:
29,343 - 32,156 depending on relevant experience
Hours:
As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.