Job Description

How you'll make a difference:

As a Welfare Officer, you will play an important role in helping residents to maintain their independence by assessing entitlement to concessionary travelcards and blue badge permits. Providing guidance and support to applicants, you will help them navigate the process with clarity and empathy.


What you will be doing:
You will undertake eligibility assessments and deal with associated queries for the national blue badge and concessionary travelcard (bus pass) schemes. We require you to give advice to applicants, their representatives, and other parties on issues regarding the three schemes administered by the team and you will participate in the improvement of policies, processes and documentation. Supporting customers with specific service processes and procedures, you will ensure that clear information and guidance is provided or the issue is referred and act as a main point of contact for the service. Day to day, you will liaise with customers to ensure that service activities are supported, routine problems are resolved, and alternative courses of action are recommended if necessary. You will be liaising with internal teams and external organisations to ensure we are working together to provide the best form of support for our residents. It will be your responsibility to collate and maintain records, databases and documents and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

What we need from you:
You will be able to understand, interpret and explain complex legislation and policies. It is essential you have the ability to plan, undertake high volumes of work and make balanced judgements. You will have knowledge of Microsoft based applications. We require you have have excellent customer care and communication skills, both orally and in writing. Ideally, you will have an NVQ 2 or 3 GCSE's grades C or above in any subject or demonstrable administrative experience.

What you need to know:
Your salary is pro-rata to hours worked. The working pattern will be all day Thursday and Friday's. This role is hybrid, with a mixture of working at our office in Badminton Road, Yate and from home.

Interviews will be held on Thursday 4th December 2025.

How a career at South Gloucestershire Council is different:
As part of our benefits package, you will receive

generous annual leave (pro rata)

, employee

wellbeing support

and you will have access to a range of

staff discounts

, including eye tests, travel, shopping and leisure activities. We recognise that our

diverse team

of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We know our team work best when they have balance in their lives, and we offer genuine

flexibility

to help them achieve that

work/life balance.

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our

training and development

offer, which helps make the greatest long-term difference in work.


Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

We're providing essential services across our internal network to ensure we can fully support our community. We're positive and forward thinking, always looking for new and innovative ways of working work and we're ambitious about the future.


We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We're making a difference, be part of it!

To view the full job description, please click this link: Welfare Officer -