Job Description

Welfare Rights & DWP Liaison Officer

40,182 - 42,060 per annum

We have recently updated this post to work more collaboratively with our internal and external parties. The job entails supporting the team to ensure that our clients benefits are maximised. You will also provide advice to the team and keep up to date with new government legislation on welfare benefits that may advantageous or disadvantageous to our clients, The successful candidate will need to have experience working in the Welfare benefits environment, they will need knowledge and experience of mandatory reconsideration and tribunal appeals. Your focus will need to be on the following areas;


Completing complex benefit forms e.g. Personal Independent Payments, Universal Credit Create new working relationships between internal benefit advisors, DWP and the local Jobcentres Directly work with and refer applications to the Department of Works and Pension on welfare benefit issues for individual clients Provide welfare benefit training to the Client Affairs Team and the Income team as and when required. The post holder will be required to, as and when visit residents in their own home or at local authority hubs Operate, maintain, and update databases and systems used in the team in a systematic, thorough, timely and accurate manner, ensuring that the section's procedures are complied with A good understanding and experience of using Microsoft applications

If you would like to know about this post before applying, please contact Frances Bastien 0203 373 2907. Please note that CV's will not be accepted, please respond to the person specification, that is attached to the JD

Please view JD here


closing date: 16th January 2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.


The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn .



*About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.*