Job Description

Salary:

9,459.46 per annum (35,000 per annum full-time equivalent)

Base location:

Home-based with travel across the East Midlands

Contract:

Permanent

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is "Sharing knowledge to transform lives". By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we're able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them 14 million in additional income.

About the role:

The Wellbeing and Inclusion Practitioner is a new and exciting role that will be instrumental in embedding inclusive practices and wellbeing support across our organisation whilst generating sustainable income through delivering specialist services to external partners. This dual-focused role involves creating an environment where all staff and volunteers feel valued and supported, whilst building our reputation as a centre of excellence for workplace wellbeing and inclusion consultancy.

You will be a trusted advisor internally, supporting our team's wellbeing and championing inclusion initiatives. Externally, you'll develop and deliver training, consultancy and support services to businesses and organisations seeking to enhance their wellbeing provision and inclusion practices, with a particular focus on Disability Confident accreditation and reasonable adjustments.

The main purpose of the role:

Champion wellbeing and inclusion across Citizens Advice LeicesterShire, ensuring all staff and volunteers feel valued, supported and able to thrive Generate sustainable income by delivering high-quality wellbeing and inclusion consultancy, training and support services to external organisations Provide specialist support for Disability Confident applications, workplace assessments and reasonable adjustments for both individuals and organisations Design and deliver impactful training for line managers on supporting wellbeing, mental health awareness, and creating inclusive workplaces Build productive partnerships with businesses, HR consultancies, health providers and local authorities across Leicester, Leicestershire and beyond

About you:

This role will suit a compassionate and innovative professional who has experience working within multidisciplinary teams (MDT) in a health setting and understands the complexities of workplace wellbeing and inclusion. You can demonstrate expertise in supporting Disability Confident processes and conducting workplace assessments for reasonable adjustments. You will have strong facilitation and training skills with a track record of engaging diverse audiences and generating positive outcomes.

You'll be working in a position that bridges internal support and external income generation, requiring both empathy and commercial awareness. You will share our purpose and values and will be driven to make a difference for the people of Leicester and Leicestershire, both within our organisation and in the wider community.

Why work with us?

We make a difference. We believe in levelling the playing field.

This is an exciting time to join Citizens Advice LeicesterShire as we deliver our five-year living strategy. We are committed to creating a workplace where wellbeing and inclusion are at the heart of everything we do, and this role will be central to that vision. You will have opportunities for personal development, to create meaningful change and deliver real impact both internally and across the region.

We value lived experience as much as professional qualifications, and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black, Asian and Minority Ethnic communities.

Benefits include:

Flexible home-based working Professional development opportunities Employee Assistance Programme
Supportive and inclusive culture

The opportunity to shape a new and innovative role Making a real difference to individuals and organisations

Closing date for applications:

7th November 2025

Planned date(s) for interviews:

25th November 2025 at our Hinckley office

To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check.

We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values - We Care, We Help, We Excel, and We Challenge -- and who want to make a positive difference.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

Our location policy

Access to our systems is only permitted from within England or Wales. For contractual and operational purposes, "home" refers to the primary residential address listed on your job application. Any changes to this address--whether permanent or temporary -- must be reported to and approved in advance by your line manager. There is a requirement for you to travel when required to meet the needs of this role.
Job Types: Part-time, Permanent

Pay: 9,459.46 per year

Expected hours: 10 per week

Benefits:

Additional leave Company pension Health & wellbeing programme Sick pay Work from home
Work Location: Hybrid remote in Leicester LE1 6FB