Job Description

The vacancy
If you're customer-focused, empathetic and enjoy travelling and working within different locations, this is the role for you. As well as providing administrative support, you'll play a crucial role in the successful delivery of wellbeing hubs, programmes and events.
As a Wellbeing Hubs Assistant, you'll be working across London and North Counties, where you'll support with a variety of tasks ranging from running coffee mornings, leaflet dropping across our estates or helping with the promotion and organisation of other events and programmes. We're working with a diverse customer base, so your communication skills will be cracking, and you'll be a dab hand at creating good professional working relationships.
You'll be a good problem-solver who can think on their feet. You'll provide excellent customer service to residents and colleagues by responding to enquiries, and you'll collate customer satisfaction data and feedback to support with creating case studies. Your passion for customer service will make you the ideal person to support our residents who might need signposting to other services, or those that just need someone to talk to.
You'll be required to work Monday (full day), Tuesday (half day) and Wednesday (full day). Some occasional evening and weekend work may be required.
Put simply, if you've ever wanted a job where you can really make a positive difference to someone's life, this is it.
To be successful in this role, you're:

• experience in a customer facing role with excellent communication skills
• experienced in promoting a service across a range of means (e.g. leafleting, social media, door knocking) and able to work confidently with a diverse customer base
• highly organised and able to solve problems to meet customer needs
• experience with data entry and admin skills, and confident with the basic use of Microsoft office packages
• understanding of the challenges facing social housing customers and impacting their wellbeing (desirable)
• experienced of working in an advisory capacity (desirable)

At Peabody, our purpose is to help people flourish. Here just a few of the benefits for you working with us:

• 30 days' annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

This role will require an Enhanced DBS check, a full UK driver's licence and access to a vehicle.
Ready to apply?
Click 'Apply Now' and submit your CV and a bit about why you are the right person for the role.
If you need to ask us anything else at all, feel free to drop an email to caroline.seery@peabody.org.uk
Interviews will take place on 5th & 6th June.
Early applications are encouraged as we reserve the right to close the advertisement earlier than stated.
You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.