Job Description

Wellbeing Partner | Health & Social Care | Excellent Opportunity
The Wellbeing Partner plays a central, irreplaceable role in creating a home environment where residents experience joy, purpose, connection and meaning every single day. This role demands imagination, curiosity, emotional intelligence and a genuine commitment to enhancing the lives of others.
You bring life, energy and warmth into the home.
You craft moments that matter and help people feel seen, valued and alive.
You understand that wellbeing is not an "activity" - it is a life experience.
This is a hands-on, resident-focused role that shapes the home's emotional tone, culture and daily rhythm. You help residents live full, meaningful and aspirational lives, whatever their age, needs or personal circumstances.
About the role
1. Deliver High-Impact, Meaningful Wellbeing Experiences
You deliver a vibrant, imaginative and inclusive wellbeing programme that enhances residents' emotional, social, cognitive and physical wellbeing. This includes, but is not limited to:
Silent discos and immersive sensory events
Theatre-style storytelling and expressive arts
Music, singing, dancing and rhythm-based sessions
Cultural celebrations and themed experiences
Cinema and theatre nights
Creative arts, crafts and tactile sessions
Spa-inspired wellbeing moments
"Night Out, Night In" experiences, dining events and reminiscence themes
In-home immersive experiences such as travel days, food tasting, safari themes or beach recreations
Movement sessions adapted for mobility and cognitive ability
All sessions must align with up-to-date support plans and risk assessments.
All sessions and outings must have completed activity-specific risk assessments.
2. Deliver Personalised 1:1 Wellbeing Support
Residents who cannot participate in group sessions must still experience rich, personal engagement. You will deliver:
Bedside sensory work
Life-story conversations and personal reminiscence
Gentle movement and soothing connection
Tactile, sensory or creative engagements tailored to their needs
Mini-experiences recreated directly in personal spaces
Comforting emotional presence during moments of sadness, anxiety or loneliness Your 1:1 interactions must always reflect the support plan and individual preference.
3. Build Strong, Meaningful Resident Relationships You will:
Build deep, trusting relationships grounded in dignity, respect and genuine interest
Understand resident preferences, comfort needs, humour and life history
Know what makes each person feel safe, calm, engaged or energised
Tailor every interaction to identity, background and aspiration
Communicate wellbeing observations and emotional changes to colleagues promptly
Your connections enrich lives and strengthen the whole care team's understanding of each
resident.
4. Measure Wellbeing Outcomes & Influence Care
Wellbeing Partners help identify improvements, declines and patterns in a resident's
emotional or social health. You will:
Monitor levels of engagement and participation
Identify individuals at risk of social withdrawal or emotional decline
Develop targeted wellbeing interventions in partnership with the Wellbeing Lead
Share wellbeing observations during multidisciplinary discussions
Contribute to clinical and care planning reviews
Ensure wellbeing evidence supports the home's inspection readiness
Your insight is vital to holistic care.
5. Support Admissions, Transitions & End-of-Life Wellbeing
You will play a meaningful role at key moments in residents' journeys:
Welcoming new residents, easing anxieties and building early rapport
Providing gentle wellbeing support for residents returning from hospital
Offering calm, personalised emotional support for those receiving end-of-life care (in line with their preferences, dignity and comfort)
Supporting families sensitively during transitions This work is delicate, compassionate and essential.
6. Community Engagement & Outings
You help residents remain part of the world beyond the home. This involves:
Escorting residents on trips, events, holidays and local outings
Building links with schools, choirs, churches, colleges and community groups
Supporting intergenerational projects and external performances
Identifying opportunities for cultural, social or sensory enrichment
Promoting community involvement and volunteer opportunities You are a bridge between residents and their wider world.
7. Professional Family Communication (Including WhatsApp Groups)
Share updates and photographs (where consent is in place) on the home's family
WhatsApp groups, ensuring communication is professional, warm and accurate.
Check permissions for all residents before sharing any images or content.
Ensure content is dignified, respectful and representative of resident choice.
Respond to family queries appropriately and escalate concerns when needed.
Strengthen partnership working with families to enhance resident wellbeing.
Communication must always meet CHG standards and protect privacy.
8. Documentation, Governance & Compliance
Record meaningful, personalised wellbeing interactions in Nourish promptly.
Ensure support plans and wellbeing risk assessments are followed.
Complete and adhere to activity-specific risk assessments for every session and outing.
Maintain accurate records for inspection readiness, quality governance and internal audits.
Escalate any changes in wellbeing needs to relevant colleagues.
Your documentation informs multidisciplinary care and evidences positive impact.
9. Volunteers & Community Contributors
Support volunteers in delivering safe, meaningful interactions.
Provide guidance, supervision or signposting as appropriate.
Ensure volunteer activities align with risk assessments and resident preference.
10. Environmental Influence & Presentation
Contribute ideas to ensure wellbeing spaces are warm, welcoming and visually appealing.
Prepare rooms and communal areas before sessions and restore them afterwards.
Use the environment creatively to enhance atmosphere and comfort.
11. Enrichment Beyond Structured Sessions Wellbeing is not just delivered at set times. You will:
Provide emotional reassurance
Initiate spontaneous conversation or connection
Notice subtle changes in mood or wellbeing
Reduce loneliness through presence and companionship
Promote dignity, empathy and calm across the home This emotional intelligence is central to exceptional care.
12. Continuous Professional Development You will:
Attend training, development sessions and wellbeing workshops
Bring new ideas from research, arts, dementia innovation and sector best practice
Share ideas and inspiration to keep the programme fresh and evolving
Contribute to CHG-wide wellbeing initiatives and innovation You help elevate wellbeing practice across the organisation.
About the company
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.
Required Criteria
Desired Criteria
Skills you'll need

Skills Required