Job Description

Are you looking for a management role that makes a difference ? As a child contact centre manager you can help facilitate family time for children and parents not living together.

What are child contact services ?

Child Contact Centres offer a welcoming space for children to engage in family time with a parent or a significant other who does not live with them. The children we work with may be living with a parent, an extended family member or foster carers. We provide these services at our contact centres and in the surrounding community.

Main responsibilities

undertaken may include, but not be limited to:

Liaising with parents, solicitors, social workers and contact supervisors to plan for sessions, mainly by email, phone and video meetings.

. Undertaking referral meetings with parents

Line management of the Deputy Manager and a team of Child Contact Supervisors including undertaking regular supervision meetings.

. Establishing an excellent working relationship with the deputy centre manager and the rest of the centre team.

Attending and participating at Management meetings and Local Authority Children Services meetings (in person and/or via Zoom and Teams)

Sending out AGFS referral documents and costings

. Preparing quotes for Local Authorities

Dealing with any queries that may be raised before or after a Contact Session

Raising invoices for private clients.

Liaising with our proof-reading team regarding contact reports

Distribution of contact reports to parents/and or social workers

Meeting the day-to-day administration needs of the Centre.

Experience required:-

- At least

3 years of management experience

ideally within a related service dealing with other organisations, professionals and members of the public

- At least

2 years

experience of staff management.

-

Excellent IT skills

. Including frequent use of MS Word, Excel, Teams and Zoom, Dropbox and other software as we continue to grow. All our work is using MAC computers, previous MAC experience ideal, but not essential. (A laptop will be supplied)

- Ability to accurately and expediently work with figures, generating quotes and accurate invoices in a timely manner

- Ideally experience working with families

- Robust and resilient. You will be dealing with families at challenging time in their lives

- Confident to attend meetings, this would include both in person meetings and external local authority children's services meetings via video.

- Excellent written and verbal communication skills

Why Work with Us?

At AG Family Support we're more than just a workplace - we're a family-run organisation dedicated to making a real difference to the lives of vulnerable children and their families. Since 2015, we've supported hundreds of such families through our child-focused approach and highly trained professionals. We currently operate 6 child contact centres across the South East( Sussex, Essex and Suffolk) in addition to Family Support Work and supervised community contact services in other counties.

Salary is 33,150 per annum

. You working week would be Monday to Friday 9am to 5pm

Owning a car is essential for this role and an enhanced DBS would be required if successful. A full job description will be sent with the application forms.

Job Types: Full-time, Permanent

Pay: 35,100.00 per year

Benefits:

Work from home
Application question(s):

Although this is a mainly home based you must live within 30 minutes drive of one of our Mid Sussex contact centres as you will be attending them regularly -where do you live ?
Experience:

management: 4 years (preferred) Staff management: 2 years (preferred) working with families or children: 2 years (preferred)
Licence/Certification:

Licence to drive in UK and own a car (required)
Work Location: Hybrid remote in Hassocks BN6 8AP