Job Description

Job Overview

Working in the Westonbirt Shop is at the front line of raising funds to help us support The National Arboretum to protect trees and enrich lives. The Westonbirt Shop is a bright and welcoming space, known for its array of stunning locally sourced, unique and eco-friendly product ranges.

As a Retail Assistant you will naturally be a strong team player and love interacting with people. You will be dedicated to providing an excellent service; acknowledging, welcoming and engaging every visitor and offering them help and advice with their purchases.

You'll be confident at multi-tasking during our busiest times and always on hand to help and ensure the Shop is maintained to a high standard.

You will have demonstrable retail experience, preferably within the gifts and luxury items environment and be adaptable to respond to flexible shift requirements across 7 days a week. Shifts will be offered at a minimum of 4 hours and maximum of 8 hours.

Above all, we are looking for people who are customer focussed, with an engaging personality and a genuine passion for enhancing the customer experience.

Responsibilities

Greet customers warmly and assist them in locating products within the store. Provide knowledgeable information about products, including features and benefits, to facilitate informed purchasing decisions. Engage in upselling techniques to promote additional products that complement customer purchases. Maintain an organised and visually appealing sales floor through effective merchandising strategies. Handle transactions accurately using the point-of-sale system while ensuring adherence to cash handling procedures. Manage time effectively to ensure all tasks are completed efficiently during shifts. Collaborate with team members to achieve sales targets and enhance customer satisfaction.

Requirements

Previous retail experience is preferred but not essential; a willingness to learn is key. Strong communication skills in English. Basic math skills for handling transactions and managing inventory counts. Excellent organisational skills to maintain stock levels and store presentation. Ability to work flexible hours, including weekends and holidays as required by the business needs. A proactive attitude towards upselling and promoting store promotions or events. Join our team as a Retail Assistant where your contributions will be valued, and your career can flourish in a supportive environment!
If this sounds like you and you are looking for flexible work to fit around other life commitments, please apply with your CV and a covering letter outlining why you would like to work with us.

This is a zero hours contract role and hours offered will be subject to seasonal demands. https://www.fowa.org.uk/our-cause/about-us/work-with-us/retail-assistant

If you wish to apply for this role, please email the following information to recruitment@fowa.org.uk by 24 August 2025.

1. CV

2. Covering email/letter advising why you are the more suitable candidate for the role

3. Completed Equality & Diversity Monitoring Form

Pay: 12.21 per hour

Benefits:

Employee discount On-site parking
Ability to commute/relocate:

Tetbury GL8 8QG: reliably commute or plan to relocate before starting work (required)
Work Location: In person