Job Description

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Position

Objective of the role

Within the EMEA team in London and reporting both to the global Supply Chain team and the Retail & Wholesale EMEA team, the Wholesale Assistant will ensure a perfect coordination between the headquarter and the Local Sales operation (Retail & Wholesale) for EMEA in regards to key topics such as Seasonal launches, Order portfolio fulfilment, Warehousing, Transportation, After-Sales, Credit Management, Store openings, Market sessions.


He/she ensures the constant link between the sales administration and supply chain team (including Customer Service and Credit) and the Retail & Wholesale EMEA team in London.


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Job responsibilities

Main Responsibilities

Supply - Sales & Distribution

Coordinate seasonal launches (Retail, Wholesale) according to the global marketing plan and the regional product availability Coordinate with Sales, Customer Service and Credit departments to reach monthly invoicing targets (OTIF) Help maximize regional turnover through in-season replenishment and commercial action plans Regularly maintain the customer database (contacts, incoterm, etc.) & follow-up on new account creation requests and developments. Maintain customer rating (based on fall out rate, credit management evaluation, etc...) and suggest action plan.
- Assist the sales team in the implementation of the automatic replen program (NOOS - Never Out of Stock)


Create and provide tools to stimulate reorders and animate the EMEA WHS distribution network. Follow up EMEA Reorder portfolio. Coordinate with logistics, and supply chains of key partners and department store. Market: attend customers meetings when needed and provide live visibility on replenishment inventory and business development Retail: Oversee the bi-weekly replenishment and the target stock levels by SKU for EMEA Retail Stores. Coordinate in store new launches. Support the Wholesale and Retail projects from a sales administration, logistic and inventory standpoint.

Inventory management

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Monitor top sellers' availability in EMEA DC through rebalancing with other regional DCs


Provide monthly regional stock picture to plan off-price activity and liquidation opportunities Coordinate yearly physical stock takings at the DC and in the stores according to Finance / HQ guidelines and calendars

Sales Administration

Assist the Customer Service to reach monthly invoicing Target and provide support in solving local issues when necessary. Provide local knowledge to increase customer satisfaction level in EMEA Follow up together key strategic projects from a logistic / supply chain perspective: Pop up, launches, Events.

Credit Management

Coordinate with the Credit Management Service to push shipping once payment is received and provide support in solving local issues when necessary. Help Interact with customers when credit management issue occurs in order to find solutions. Provide local knowledge to increase customer satisfaction level in EMEA

Reporting

Follow the fulfilment and the dilution for each assigned VIC monthly vs. yearly objectives (Customer health card) Analyze Sell-Out information from the customers to customize reorder proposals Provide ad-hoc reports and statistics (stock availability, deliveries, pricing) to the Sales Team / Customers ###

Profile

Main selection criteria:

Experience / Internship in Supply Chain or Sales Administration Understanding of warehouses systems, credit control, logistics
- Customer- and result-oriented


Sales oriented and good analytical skills Team player attitude, good communication skills Excellent coordination and organizational skills with strong attention to detail Capacity to multi-task & work under pressure / shifting priorities Fluent English and Italian is a must, French or German is a plus Excellent working knowledge of Office (Excel, PowerPoint) Previous working experience with ERPs (AX, SAP) a plus Proactive approach in tackling issues and identifying solutions Keen interest in luxury and fashion

MARC JACOBS

MAISON

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Marc Jacobs created Marc Jacobs International with Robert Duffy in 1984, basing the brand on two very simple concepts: a love of fashion and a commitment to quality. Finding the perfect balance between tradition and innovation, highlighting Jacobs' exuberant creativity, the brand has become a driving force in the industry. With the addition of Marc by Marc Jacobs in 2001, Marc Jacobs International now offers two complete lines of ready-to-wear and accessories. Part of a generation that's conscious of the world around it, sensitive to humanitarianism and social entrepreneurship, Marc Jacobs has made its mark as rebellious, unpredictable, original, unique, and authentic all at the same time. Committed to the communities around them, Marc Jacobs International leads by example, supporting over 75 charities and organizations around the world.