Burbage Custom Windows is a well-established family run window & door manufacturing business which has been established for nearly 30 years. Based in Hinckley, we manufacture our product range on site in our own state of the art purpose-built facilities with advanced machinery and production techniques to ensure the highest quality. We have our own logistics fleet to ensure orders are handled with care and arrive in an efficient time frame as well as providing installation services. The Company continues to move through a sustained period of significant growth and success.
Role Profile
The role is to provide a quality & timely product installations service to our nationwide customer base maintaining the highest levels of customer service to enable effective, efficient & cost-effective delivery of quality product & service to our customers working to company process standards & operating procedures.
We would accept applications from individuals who would like to be considered on a self-employed basis and from an established installations team (2 Individuals).
Key Responsibilities
Exceed customer expectations by providing an exceptional & personalised level of service ensuring that a high level of customer satisfaction is achieved & maintained
Liaise & work with the Installation Co-ordinator on the allocation of jobs
Ensure that customer Installations take place in an efficient, accurate & timely manner
Exceed customer expectations by giving an exemplary & personalised service
Complete & maintain accurate installations records & associated paperwork
Carry out the relevant site inspections & surveys
Carry out the safe & careful removal of any old products
Carry out the safe & careful installation of new product
Liaise & work with the Customer Service Manager on any installations issues
Liaise & work with Production & Product Development to resolve technical issues & on any modifications or improvements that can be made
Check the quality & quantities of outgoing & incoming components & liaise with Despatch & Goods In Senior Operative on replacement of missing, incorrect or damaged items
Use of pneumatic & electric hand tools
Drive safely & courteously at all times
Driving variable distances
Maintain a clean, tidy & professional appearance, wearing uniform to an acceptable standard
Ensure that your vehicle is kept clean & tidy at all times
Carry out regular safety checks on your vehicle
Report any issues that affect performance to your line manager
Meet daily & weekly targets & report progress daily to your line manager
Carry out work with a focus on high quality output
Skills, Experience & Personal Attributes
A background in UPVC / window manufacturing / installations essential
MTC or NVW equivalent recognised highly desirable
Use of hand powered tools essential
The ability to be flexible with start & finish times to meet customer requirements
Full European category "B" driving license
Mature & professional driving skills
Self-motivated and focused, with a flexible attitude
Good attention to detail, with high levels of accuracy & a commitment to quality
Able to work on & use own initiative & problem solve
Strong communication, team working & people skills
Demonstrate a professional & courteous attitude
Act with integrity & honesty
Positive attitude to innovation & change
Looking to build a career in a fast-growing business
Benefits of Working for BCW
Competitive rates depending on experience
Pay grading structure
Regular pay reviews
Monthly attendance bonus scheme (Up to 1,040.00 per annum)
40 Hour working week generally between 07.00-16.00 Monday to Friday
Enhanced 32 Days holiday per annum
Christmas shutdown
Christmas vouchers
Staff events
Pension scheme
Staff canteen with subsidised vending machines
BUPA Employee Assistance Programme
Company workwear and PPE provided
Onsite secure parking
Commitment to investing in training and development.
Job Types: Full-time, Permanent, Freelance
Pay: From 29,440.00 per year
Additional pay:
Bonus scheme
Benefits:
Additional leave
Bereavement leave
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Schedule:
Day shift
Monday to Friday
No weekends
Work Location: In person