Job Description

Job Title:

WINTEL, O365 / AZURE Engineer

Responsible to:

IT Infrastructure Manager

Interfaces with:

PCA employees at all levels, Clients, Suppliers & Stakeholders.

Location:

Exchange Quay, Manchester.

Last updated:

June 2025

Salary:

40-50k

Phillips & Cohen Associates (UK), Ltd

. built its reputation in the credit industry by providing specialised compassionate engagement services to clients, enabling them to realise additional recoveries and deliver tangible "Treating Customers Fairly" process enhancements. We are an award-winning industry leader providing expert niche services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates (UK), Ltd. currently works with over 70 of the UK's largest creditors across a wide range of industry sectors, including banking, finance, home shopping, utility, telecom, debt purchase, local government & central government.

Role Summary:

As a WINTEL Engineer at

Phillips & Cohen Associates

, you will play a pivotal role in supporting and evolving the company's Windows-based infrastructure. You will be part of a team responsible for managing Windows servers, virtualisation platforms, and associated enterprise systems to ensure performance, security, and ensuring high availability globally across the enterprise. You'll work closely with our Infrastructure, Security and Technical Support teams to deliver robust IT services that support critical business operations in a highly regulated environment.

Working Conditions:

Based at our Manchester office; Exchange Quay, M5 3EF. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies. Occasional travel may be required for project meetings or stakeholder engagements.

Key Responsibilities:

Administer, configure, and support Microsoft Windows Server 2016 to 2022 environments. Maintain Active Directory, Group Policy, DNS/DHCP and certificate services across multiple domains. Support virtual infrastructure including VMware vSphere and Citrix DaaS / XenServer. Assist in the implementation and monitoring of disaster recovery solutions and backup strategies. Ensure compliance with internal security policies and regulatory requirements (e.g., GDPR, ISO27001, PCI DSS v4.0). Provide 3rd line support and root cause analysis for complex issues. Write PowerShell scripts to automate and streamline administrative tasks. Document system configurations, changes and standard operating procedures. Participate in infrastructure projects, including system upgrades, migrations and cloud integration.

Required Qualifications & Experience:

Minimum 3-5 years in a WINTEL or Systems Engineering role within an enterprise or regulated environment.
Proven expertise in managing Windows Server platforms and Active Directory.
Strong experience with VMware, HyperV, Citrix Virtual Apps/Desktops, Xen hypervisor technologies.

Exposure to 'Cyber Essentials plus'. Exposure to cloud services (Microsoft Azure, Purview, Hybrid environments). VMware Certified Professional (VCP) or Citrix certification (e.g., CCA-V).

Desired Skills and Experience:

Working knowledge of PowerShell scripting, Microsoft Exchange and O365 administration. Familiarity with monitoring, alerting, and backup tools (e.g. Graylog, Zabbix, Arcserve, Rubrik, Veeam). Solid understanding of networking basics (TCP/IP, VLANs, firewalls). Microsoft Certified (e.g., MCSA, MCSE or Windows Server Hybrid Administrator Associate). Experience working in financial services, legal, or debt recovery sectors. Experience with 'Salesforce' Experienced in working with VMWare, HyperV and containerised virtualised environments.
Experience of Ansible, Terraform or similar mass automation tools.

Awareness of security frameworks and ITIL best practices. Strong problem-solving, analytical and writing skills. Comfortable working independently or as part of a team. Training / Coaching end-users in Microsoft best practices.

Personal Attributes:

Excellent communication and interpersonal skills.

Proactive, detail-oriented, and highly organised.

Ability to manage priorities and work under pressure in a fast-paced environment.

Strong team player with a collaborative mindset.

Potential Career Opportunities

Lead Platform Engineer / Architect.

NOTWITHSTANDING the detail in this job description, the job holder from time to time will undertake such work as may be determined by their manager and / or a member of the Senior Management Team consistent with the key tasks of the job.

What's in it for you?

Secure reserved car parking space and excellent transport links 31 days holidays per year including 8 bank holidays Healthcare Scheme
Company pension plan
Life Assurance
Cycle to Work and Electric Car Schemes
Various discounts and other incentives

*Qualifying period applies

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips and Cohen website.

Job Types: Full-time, Permanent

Pay: 40,000.00-50,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Referral programme Store discount Work from home
Application question(s):

Have a Minimum 3-5 years in a WINTEL or Systems Engineering role within an enterprise or regulated environment. Proven expertise in managing Windows Server platforms and Active Directory.
Strong experience with VMware, HyperV, Citrix Virtual Apps/Desktops, Xen hypervisor technologies.

Experience:

VMWare: 3 years (preferred)
Work Location: Hybrid remote in Salford M5 3EF