Job Description

About the Role

Location & Contract:

This is a full-time, 12 month FTC role. The role is hybrid working, with travel required to our Reading hub at least once per week.

Salary:

27,790 per annum

Closing Date: Thursday 26th June, 4:00 pm

The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK's international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish. The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.

To see the full job description please see our website.

Key Responsibilities

Manage and oversee a caseload of 90+ wishes, per annum. Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate's wish journey processes for international wish children. Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates. Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment. Manage contracts, payments, and schedules with all third-party providers. Ensure timely delivery of services and materials. Ensure compliance with health, safety and legal requirements. Manage and oversee each wish to work within the individual specified budget with accuracy and care.
Essential Criteria:

A minimum of 1-year previous experience in roles with a customer service or events management specialisms Experience in liaising directly with multiple stakeholders Excellent organizational, interpersonal, and administrative skills Excellent multitasking and task prioritisation skills
Desirable Criteria

High level of IT skills particularly in MS Office Suite Knowledge of how to keep to a budget and work within financial constraints. Experience working within a team environment but also able to work autonomously in a self motivated way. Able to be flexible and open to change in a fast-paced working environment. Problem-solving and adaptability within a demanding case load of wishes Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct. Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience. Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.

For full list of key responsibilities and criteria, please see job description on our website.

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.

Make-A-Wish is also committed to attracting and recruiting diverse people as it's vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.

To apply for this role:

To apply for this role you must submit both your CV and Cover Letter via our website. See our website for further details.

If you have any queries or issues submitting your application, please contact jobs@makeawish.org.uk

Interviews:

Interviews will take place on 9th and 10th July 2025, please let us know if you would not be available on these dates as soon as possible.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 27,790.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Health & wellbeing programme Life insurance Paid volunteer time Sick pay Store discount Work from home
Schedule:

Monday to Friday
Application question(s):

When are you available to start this role? Do you require any reasonable adjustments for an interview?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Reading RG1 1LX

Application deadline: 26/06/2025