Job Description

Responsible to:

Deputy CEO and Services Manager

Place of work:

Nightingales PCN locations, Worcestershire Association of Carers office and occasional home working.

Contract type:

Fixed Term Contract - 31st March 2026

Pay scale:

25,771pa - 26,530pa dependent on qualifications and experience (pro rata for part time hours)

Hours:

One role - part time and full time hours available

About us

Worcestershire Association of Carers is a registered charity that was founded in 1997. We act as an independent source of information, advice and support for unpaid carers and patients.

About the role

WorkWell is a prevention and early intervention service to support people to overcome health conditions that affect their ability to start, stay and succeed in work. The post holder will be one of about 15 coaches that works in Primary Care teams across Herefordshire and Worcestershire. They will conduct assessments to identify the key health barriers to employment and provide health and employment advice to overcome those barriers. They will manage a caseload of people whose barriers to employment may be because of physical health, mental health and/or social situations. Using the WorkWell pathway work plan, the post holder will provide 1:1 coaching and prescribe either multi-disciplinary in-house support or signpost and refer to external services.

Purpose and Scope of Post

The post holder will facilitate access to the service quickly to the following groups of individuals:

People who are currently working but struggling to remain active in their role because of their health condition. They may be experiencing periodic episodes of sickness which they or their employer feels is getting worse.

People who are employed but currently off sick and would benefit from support to return to work.

People who have recently fallen out of employment and are looking to return to the workplace in a different role as soon as possible.

Post holders will not be required to work with people who have experienced long-term economic inactivity, there are other services available for these people.

The service will use a coaching based approach and use light-touch holistic therapy or triage to provide early-intervention work and a health assessment service. The service will provide advice and training to potential employers on reasonable adjustments and retention of employees where necessary. This service will reduce health inequalities as employment is evidenced as a way of maintaining good health and well-being.

The post holder will develop and maintain key working relationships as follows:

a) Internal: Patients, Carers, GPs and Primary Care Teams, WAC Community Health and Wellbeing Team, Community Care, Clinical Governance, Safeguarding.

b) External: Local Authorities, Department of Work and Pensions / Job Centre Plus, employment support providers from statutory, voluntary and independent sector, employers, Council for Voluntary Services (CVS), voluntary sector partners, and other WorkWell partner organisations.

Job overview

1. Working as part of a professional team of Work and Health Coaches to support people to overcome health conditions that affect their ability to start, stay and succeed in work.

2. Complete assessments to identify the key health barriers to employment and provide health and employment advice to overcome those barriers

3. Manage a caseload of people providing 1:1 coaching to help overcome barriers to employment which may be because of physical health, mental health and/or social situations.

4. Provide advice and training to potential employers on reasonable adjustments and retention of employees where necessary.

5. Support the smooth running of the service to the highest standards.

Specific responsibilities:

The core purpose of the role is to support participants to Start, Stay and Succeed in work. The post holder will be expected to work flexibly, using their judgement, training and professional experience to achieve this goal. This may include the following non-exhaustive list of activities:

1. Receive and process referrals directly from Primary Care colleagues with the PCN the post holder is based in

2. Receive referrals from Job Centre Plus and Employers

3. Validate participant's eligibility prior to offering support.

4. Manage a caseload of participants who have common mental, physical and social health problems or long-term conditions.

5. Carry out assessments to identify barriers and develop action plans in agreement with the individual to overcome those barriers

6. Provide coaching and other light-touch holistic support on a 1:1 basis to support the delivery of the participants plan,

7. Onward referral to other services where additional support beyond the 1:1 support is required. This may include a wide range of health and employment related support as needed to address the participant's needs.

8. Work with external organisations as needed to support the participants journey through the WorkWell pathway.

9. Deliver group sessions for participants where cohorts exist and enable a more efficient way of working.

10. To maintain detailed and accurate case notes, action plans and WorkWell participant paperwork and upload these on to the management information system within the allocated timeframe.

11. To collect and record specified management information, as determined by the line manager, and respond to requests for management information as required.

12. Support training with colleagues from external organisations to help raise awareness and improve their knowledge about this pilot and the WorkWell model, as well as supporting them to understand the common barriers and LTCs.

13. To travel across a reasonable area (as determined by the line manager) to deliver services to participants who are unable to access the service at the normal locations.

General

To always provide a high level of customer service and a positive experience for anyone accessing WAC services.

Develop and maintain positive working relationships with colleagues, contributing to the achievement of the team and the organisations goals by working collaboratively.

Act as a resource for colleagues and share information, knowledge and good practice in relation to designated specialisms

Be efficient, responsible and maintain a high level of personal organisation; keeping timely, accurate and appropriate records and providing information for monitoring and evaluation as required

Ensure the efficient and economic use of all WAC physical and staff resources to maximise the use of available funds to meet the needs of carers.

Work within a framework of safeguarding, equal opportunity and confidentiality.

Comply with all organisational and departmental policies and procedures to include internal and external quality assurance process

Participate in and actively contribute to individual supervision, training and project meetings and organisational events as required

Work flexibly, being prepared to perform other or out of hours duties commensurate with the role

While the job description provides the main duties and responsibilities for the position, it is not definitive, and employees are expected to carry out any additional duties compatible with their skills and abilities. The above may be subject to change and alteration from time to time with the prior agreement of the job holder.

Benefits

Occupational Pension, Employee Assistance Scheme, Wellbeing Support, Blue Light Card.

Please forward your CV with a covering letter. In your letter you should provide a brief explanation of how your skills, knowledge and experience match each of the 5 areas of responsibility shown in bold.

If you do not do this your application will not be considered and you will not be invited for interview.

We are running a rolling interview process and will close the position once we have recruited.

CVs without a covering letter will not be considered.

Job Types: Full-time, Part-time, Fixed term contract
Contract length: 9 months

Pay: 25,771.00-26,530.00 per year

Benefits:

Bereavement leave Company pension Free parking Health & wellbeing programme On-site parking Sick pay Store discount
Work Location: Hybrid remote in Worcester WR3 8TJ

Application deadline: 04/08/2025
Reference ID: CS07WAC