Job Description

The opportunity

We are looking for a dedicated Workforce Systems Information Officer to join our HR & OD team at NHS Resolution.


This is a new post and the successful candidate will play a crucial role in advancing our digitalisation agenda, developing people analytics, reporting capabilities, and enhancing our workforce systems.

What you will be doing

Working as part of a small team, you will work with the Workforce Systems Lead to develop the automation of our workforce systems and improve workforce reporting. You will act as a 'super user' for the Electronic Staff Record (ESR) and Oracle Learning Management (OLM) system and support the implementation of the 'Future NHS Workforce Solution'. You will work with colleagues across our organisation, including the Digital Data Technology and Transformation Team to progress digitalisation plans and influence and onboard our managers and colleagues, ensuring a high quality customer service approach. In the role, you can expect to provide training on workforce systems to managers and teams and you will be producing reports and dashboards showing workforce information against key performance indicators.

What you will bring

Substantial experience of using ESR and OLM, including data interrogation Previous experience of working in a HR analyst/management information role Advanced skills in the use of Microsoft packages including Word, Excel and PowerPoint Ability to work as part of a team Strong initiative and problem solving skills

What we offer in return

Competitive salary and benefits package. Opportunities for career growth and development. Collaborative and innovative work environment. Work in a progressive environment towards data-driven strategies. A commitment to diversity, equality, and inclusion. Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers. Health service discounts. Blue Light card, a discount service for the emergency services and the NHS. Cycle to work scheme. Season ticket loan scheme.

About us

NHS Resolution is a not-for-profit arm's length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.


NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.


To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: Tuesday 15th July 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.