Job Description

TELEPHONE CUSTOMER SERVICE REPRESENTATIVE JOBS IN BRIGHTON JOBS IN HOVE
 
WORKING RECRUITMENT LTD are in partnership with established & well-known businesses across the UK offering competitive salaries + comprehensive benefits packages & offer full support to the jobseeker throughout the application criteria, the hiring process, company onboarding & beyond !
• Job location: Brighton & Hove SUSSEX
• Job Salary: Starts at £23,000.00/£26,000.00
• Employment Hours: 9:00AM - 5:00PM Monday to Friday
• Employment Type: Full Time - Permanent Employment Contract
 
WORKING RECRUITMENT LTD - CORE JOB FUNCTIONS
• Receives, addresses & responds to general inquiries, requests for service/support &/or complaints.
• Refers concerns to other service areas/departments for follow up, as needed.
• Resolves complex & unusual problems & communicates solution or requested information to the customer.
• Verifies that appropriate changes/resolutions have been finalised.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, & final resolution in applicable database.
• Escalates & refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews & processes confidential information with discretion.
 
WORKING RECRUITMENT LTD - CORE QUALIFICATIONS
• Educated to A ‘Level
• Minimum 2 years of relevant experience
Knowledge, Skills & Attitudes:
• Ability to communicate effectively in both oral & written form.
• Ability to recognise, analyse & solve a variety of problems.
• Ability to process & handle confidential information with discretion
• Proficiency in computer software (i.e. Microsoft Office).
 
Any appropriate combination of relevant education, experience &/or certifications may be considered, please send your CV to info@workingrecruitment.com for a consultation
 
*Note that WORKING RECRUITMENT LTD do not ask for Bank Account Details or any personal details without direct telephone or face to face contact with our specialist recruitment agents *
 
WORKING RECRUITMENT LTD will contact you once selected for further consideration.
Please visit our WORKING RECRUITMENT LTD webpage at www.workingrecruitment.com
 
Learn more about the leading recruitment agency by following WORKING RECRUITMENT LTD on all well-known social media sites Facebook, Twitter, TikTok, Instagram & LinkedIn company pages 2022
 
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@workingrecruitmentltd

Skills Required