Job Description

Job Overview

An opportunity has arisen to join a fast-paced Workplace team as a Workplace Assistance, you will be working closely with the team to ensure we create an awesome place to work for one of our prestigious clients. You will need to create strong relationships internally with other departments as well as key stake holders around our clients business. Ensure all building users and visitors are left with a positive experience.

Main Duties

Undertake quality control checks of customer facing spaces Complete meeting room checks to ensure users have the tools necessary for their meetings Floor walking and complete building audits and ensure resolution of any faults Review outstanding open customer impacting faults, driving through to solution where appropriate Complete site inductions for first-time visitors, ensuring visitor compliance with site specific policies and processes Review and action shared Mailbox requests Engage with building stakeholders and act as the conduit between them and the NATS FM Business Partner Prepare required stakeholder communications Liaise with appropriate suppliers. Manage workplace storage Lead small works FM projects Facilitate and assist with Workplace larger Projects - liaising with stakeholders and external contractors, reviewing quotes, submitting new plans through the approval process, submitting prestart and RAMS, coordination with the on site project team, follow up any snagging and updating drawings Look after all building furniture Co-ordinate and assist with events held around Site Coordinate DSE assessments where required Raising Quotes where required Coordinate the logistics for VIP/managed visits Undertake periodic reviews of service delivery to find areas of improvement and cost savings for benefit of customers and the business. To assist the Head of Workplace and Facilities Managers as and when required

What we are looking for

Proven experience within a strong customer service environment High quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups Self-disciplined and able to work on own initiative with the ability to make decisions without referral to line manager Experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc. Flexible and adaptable approach to work with good problem-solving skills Ability to deal positively with conflict situations Attention to detail, a focus on standards, methodical and organised Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook and the ability to support printing and audio-visual solutions Valid formal Health & Safety qualification e.g., IOSH (1 or 5 day) is desirable. Always remain calm, patient, and polite when receiving customer feedback Be helpful and go out of your way to help colleagues, visitors, client, and the public Team player with an enthusiastic attitude * At times there may be a requirement for out of hours work