Job Description

Job Title:

Workplace Concierge

Hourly Rate:

12.21 NMW

Weekly Hours:

40 hours per week

Main duties

To act as the first point of contact for Thales at Crawley, ensuring a professional, efficient and customer focussed environment is maintained at all times

Support all areas of Front of House as and when required; to include, Reception, Meeting Room & Floor Management, Administration, Hosting visitors, Escorting duties and hospitality / refreshment requests

Liaise with the Mitie FM and Thales Key Stakeholders on a daily basis to ensure visit requirements are communicated and pre-meeting information is able to be issued in advance of visitors attending site

Ensure meeting room set up, presentation equipment and presentation content is available for meetings as required using the Mitie FM and Thales I.T teams to support

Organise, prepare, and communicate details regarding key meetings & special events to Mitie FM & Key Stakeholders.

Engage with the team to identify specific meeting requirements including refreshments and engage with local Thales catering businesses as required

Ensure sign-in and out processes are followed, and the correct visitor passes have been issued and returned

Deliver a 5Customer Experience for all visitors to site
Provide exceptional customer service, assistance, and guidance to all visitors to ensure each guest has a great experience during their visit

Ensure feedback from visits is collated and acted upon as necessary

To support the TCW Site & Logistics Manager in all site related facilities management issues and feeding into the FM team

To build professional relationships with key stakeholders to develop knowledge of personal requirements and to be recognised as their first line "go to" person

Attend training as appropriate/on-line/out of house/self-development

To handle any guest complaints and provide a swift solution or escalate as appropriate

To ensure you are immaculately dressed and recognised as the 'go to' customer experience contact

Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs

Work to and periodically review and update a standard set of operating procedures

Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed

Work closely with the Mitie FM, engineering, and cleaning team to identify any issues or faults that need raising via the Mitie Helpdesk and fixing

Working closely with the catering company, to ensure all hospitality orders are quoted, approved, and delivered correctly and on time, and that all completed hospitality is collected efficientlyo

Notifying Crawley Site Lead and Mitie FM of any accidents and incidents, hazards and near misses

Provide operational support to any internal eventso

Review procedures and processes, make recommendations/suggestions/initiatives to support contract innovation

To ensure compliance with any COVID-19 process and measures on site, challenging behaviour and reporting all incident / risks to the Mitie FM and Crawley Logistics Manager