Job Description

Workplace Engagement Manager

Location:

London (Office-based)

Salary:

55,000 per annum

Contract:

Full-time, Permanent (Monday to Friday, 40 hours per week)


Anabas is a dynamic national Facilities Management company, passionate about supporting corporate office occupiers in creating outstanding workplace experiences for their staff and visitors.


Were currently seeking an experienced Workplace Engagement Manager to lead on-site logistics operations and deliver a 5-star customer experience for one of our prestigious clients.


In this client-facing leadership role, youll act as the primary point of contact for all workplace logistics services consistently demonstrating professionalism, ownership, and a proactive approach to client needs. Youll manage a dedicated logistics team and take responsibility for ensuring seamless daily operations while fostering positive relationships with key stakeholders and floor occupants.

Key Responsibilities:

Provide exceptional front-line service, ensuring a warm, professional, and efficient experience for all clients, staff, and visitors.


Lead and manage the on-site Workplace Logistics team, covering services such as Floor Captains, AV provision, and Mailroom operations.


Act as the go-to contact for workplace occupants and visitors, actively building trusted relationships and swiftly addressing enquiries or concerns.


Ensure compliance with all Health & Safety and Environmental legislation within the clients office space.


Align operational delivery with employee satisfaction and organisational objectives.


Escalate issues promptly to the appropriate personnel to ensure swift resolution.


Drive a positive workplace culture, motivating your team to deliver consistently high service standards.

About You:

Experienced in managing workplace logistics or facilities services within a corporate office environment.


Passionate about delivering exceptional customer service and workplace experiences.


Strong leadership skills, with the ability to motivate and develop a high-performing team.


Excellent communication and interpersonal skills, confident building relationships with clients, stakeholders, and colleagues.


Well-organised, proactive, and solutions-focused.


Knowledge of Health & Safety and Environmental legislation applicable to office environments.

Required Qualities:

Were looking for a confident, experienced Workplace Logistics & Engagement Manager with the following qualities:


Proven experience in a fast-paced, dynamic FM workplace environment, ideally within corporate office settings.


Strong track record in managing day-to-day building logistics operations, including meeting room management, event setup, loading bay operations, manual handling, and office moves.


Excellent client relationship management skills, with the ability to build trust, manage expectations, and confidently address concerns.


A well-established, confident decision-maker who remains calm under pressure and is adept at managing conflict.


Exceptional problem-solving abilities with a proactive, solutions-focused mindset.


A collaborative team player, able to support other managers within the wider FM team to maintain seamless, high-quality service delivery.


Strong operational awareness and a hands-on leadership approach, with the ability to hit the ground running and quickly adapt to the needs of a busy, client-facing environment.

What We Offer

Competitive salary of 55,000 per annum 33 days holiday (including Bank Holidays) Life Insurance (1 x annual salary) Employee Assistance Programme (EAP) Recognition and Reward schemes Cycle to Work scheme Recommend a Friend scheme Regular company events Training and development opportunities

Sound like the role for you? Wed love to hear from you apply today and be part of a business that places people and experiences at the heart of everything we do.