Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Duties & Accountability

Assist with creating/providing positive, inclusive Workplace experiences.

Manage the standards & delivery of all aspects of the Workplace experience on site.

Assist with the creation of the site customer annual engagement calendar.

Support the delivery of the One Team ethos.

Support the Workplace team with delivering individual building or site wide projects and initiatives.

Work collaboratively with our customers.

Deliver value to our customers by providing top quality support whilst acting as a trusted advisor.

Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.

Manage day to day inquiries for events/meeting space in the SLC via email, telephone & face to face meetings.

Review event booking forms to understand customer requirements.

Provide a weekly Look ahead report and share with Workplace Team, AV & Catering teams.

Raise IT Requests to book SLC AV Teams.

Advise the catering team of any forward bookings.

Ensure that the on-site cleaning & operations teams has an oversight of booking.

Cover of SLC Reception duties as and when required.

Raise Work orders for Workplace assistant Team to support in setting up spaces for events.

Ensure that events set ups are undertaken is a safe manner (manual handling, clear fire exist etc).

Check event set ups are in line with customer requirements in advance of each event.

Liaise with customers locally to ensure that any late requests can be accommodated.

Liaise with the onsite team to understand any local building initiatives which may impact on events.

Communicate any AV Defects to HCL to incorporate in future equipment replacement plans.

Carry out monthly workplace inspections, annual review of the building Fire Risk assessment & building risk assessments.

Support the Workplace team with delivering individual building or site wide projects and initiatives.



Dimensions



ICBT - Incorporating 20 office buildings and laboratories.

No direct reports



Relationships



JLL Workplace team and key on site supply partners.

HCL AV Team.

BP Clients & customers, BA Networks & Comms Team.



Key Performance Indicators



Goal attainment.

Customer Feedback.

Monthly reporting.

Booking management & utilisation.

Work order Management.

Successful customer engagement and experiences.



Requirement Profile

The ideal candidate will have knowledge of the following:

Experience in working in a similar Customer focused environment.

Reception, event booking experience.

Experience in Facilities Management.

Qualifications & Experience

Workplace facilities experience in a service-related environment.

Experience of events of workplace engagement activities from conception through to delivery.

Computer literate in MS Office Applications.



Skills & Behaviour

Sets high standards for themselves and others.

Can inspire others and support new ideas and initiatives.

Can adapt to changing demands and deadlines.

Ability to solution and take ownership.

Strong oral and written communication skills and the ability to communicate in an effective manner.

High customer service focused sound problem solving ability.

Strong time management skills

Self-motivated, well organised, confident manner, team-player.





To support the Workplace Experience Manager deliver a suite of services within the portfolio, events management, coordinating the workplace calendar whilst managing pop up events enhancing the workplace.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.