Job Description

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General Information

Job ID
33496
Location
St Helier, Jersey
Work Types
Full Time, Permanent
Categories
Information Technology

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11 000+ experts and 125+ offices in 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success

Discover the Role

TMF Group is currently looking for a Workplace Support IT Engineer to join our team in Jersey. Apply for this exciting job opportunity today!

Key Responsibilities

Deploy, update and upgrade operating systems, Manage and protect IT assets, manage local applications and data Monitor and respond and effectively to requests and incidents assigned to workplace support group in ITSM ticketing tool within defined SLA Assisting end users with technical needs, related to the usage and utilization of the IT assets, and IT accessing supported applications Follow best practices to meet performance and security requirements. This is usually during new joiners onboarding, deployment of a change, or on a need-to basis Assisting in compiling and providing (or sharing) documentation to the end users for the basic use expected for TMF assets such as Printers, Projectors, Smart boards. To ensure the end users are confident enough after reading those concise instructions to operate the devices without assistance Always ensure there is proper documentations (may include photos and diagrams) of all IT assets and their configuration of the local office Update the asset management register upon purchasing, decommissioning, assigning or unassigning, any IT asset, and IT asset information should always be up to date and accurate on file Ensure the access to the applications is available and effective, and the applications are well documented and up to date Ensure active directory objects, OU's, Groups are up-to-date. Ensure every AD object has proper description to each, following standard naming conventions Provide proactive hand & eyes support for Operations and Engineering IT teams, in administration, management of local office servers, network and other global infrastructure components Monitoring all physical or logical resources whenever possible to ensure no disruption to the service Raise purchase orders. Controlling the IT expenses and participate in IT budgets processes

Key Requirements

Windows 10/11, Windows Server 2016/19 and Hyper-V installation, administration and configuration Work experience on ITIL 4 processes and certified LAN and WIFI access points management for local Offices Dell Physical server, storage administration and DPM disk and Tape backup management Work Experience on Citrix, VPN and other Infra services

What's in it for you?

Pro-rata holidays based on 25.5 days annually Non - contributory social club Access to the Global Business Academy suite of training Access to Go Fluent Language Learning The opportunity to participate and get involved in activities relating to Social / ESG / CSR / D&I / Wellbeing

We're looking forward to getting to know you!