Job Description

Annual salary: up to 33,660.00
Works Co-ordinator
Location: Ealing
Full time / Permanent
Salary: 33,660
Hours: 42.5 hours Monday - Friday
Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services, delivering high-quality repairs, maintenance, compliance, planned replacements, and fire risk assessment works. Serving over 23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments, and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects, we're entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations.
Duties:

• Attending sub-contractor meetings to review progress, address issues, and align on upcoming work
• Actioning tasks agreed during sub-contractor meetings and ensuring timely follow-up
• Managing sub-contractor performance and ensuring compliance with safety and quality standards
• Reviewing and processing quotes received via inbox, ensuring accuracy and budget alignment
• Handling queries from residents regarding repair works, timelines, and service expectations
• Chasing sub-contractors for updates and progress reports on ongoing jobs
• Coordinating work schedules between internal teams and sub-contractors to minimise disruption
• Maintaining accurate records of job progress, communications, and completed works
• Supporting compliance with health and safety regulations and housing standards
• Collaborating with surveyors and repairs teams to prioritise urgent works and ensure smooth delivery
• Monitoring contractor availability and ensuring timely allocation of jobs
• Escalating issues where necessary while aiming to resolve problems proactively
• Providing updates to internal stakeholders on job status and contractor performance

Role Criteria:

• Experience in the above role with similar or the same duties
• GCSE (or equivalent) in English & Maths
• Experience working in a fast-paced, pressurised environment
• Strong IT skills
• Excellent time management, organisational, and communication skills
• A customer-first approach with the ability to handle challenging situations

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact: Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Skills Required