Job Description

FM Conway is currently recruiting for a

Works Coordinator

to join our Transport for London - HMPF contract. As our

Works Coordinator

, you will manage and coordinate emergency incidents and defects on the Transport for London (TfL) road network. This is an exciting opportunity to contribute to the continuous success we have with Transport for London, to ensure a streamlined and efficient approach to incidents and repairs. This is a permanent, full time position based from our Beddington Lane depot in Croydon, South London.

The duties of the Works Coordinator role will include:

Answering calls from the client and dealing with their request quickly and efficiently

Escalating serious incidents to internal/external stakeholders and keeping them regularly updated throughout the incident

Dispatching the closest incident response unit to ensure the KPI on response is met

Keeping the internal systems and the client's system up to date

Liaising with Supervisors and work teams

Providing general office administration support

What skills and experience do you need?

We are looking for candidates with experience in managing incidents and dealing with a range of internal and external stakeholders via phone and email. You will have excellent attention to detail and a strong customer focus. Ideally, you will have experience working within the highways/construction industry, although this is not essential. To be successful in this role, you will need strong IT skills, an organised approach, and experience within planning.

What benefits will you receive?

As our

Works Coordinator

, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.

A brief introduction to FM Conway and our Transport for London - HMPF Contract

FM Conway is a business of families with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around

Care

,

Innovation

,

Integrity

and

Excellence

. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.


FM Conway has a longstanding relationship with TfL and we have demonstrated a proven capability to support TfL in maintaining a safe and functional highway network, while importantly minimising disruption to road users and communities across the capital. We support TfL in its drive for 'healthy streets', including a reduction in carbon and improved air quality. The business is already demonstrating its commitment to carbon neutrality through a range of initiatives such as 'low carbon sites', electric plant and vehicles, electric cargo bikes and low carbon asphalt solutions.


So, if you would like to

Join our Family

as our

Works Coordinator

then please

click 'apply' today

.

Closing Date: 13/02/2026

FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy


At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.


We believe in people, not algorithms. That's why every application is personally reviewed by a member of our Recruitment Team - never by AI.


We look forward to receiving your application